Pros
Generally Nice People (excluding some management) if you get the right manager you get flexible working.
Cons
Management don't care about the company or people they just want to make as much money in their pocket as possible ignoring the Customer and Staff. They are outsourcing in the hope to save money but did not learn from their mistakes of doing it before when it did not work. Because of this customers are suffering and thus Tribal is suffering as customers leave left right and centre. You are expected to always go above and beyond with no thanks and by that I mean you don't even get a thank you from management let alone any other incentive. With the recent round of further redundancies they did not even handle that very well and then wondered why staff moral was worse then it should have been.