Trusted Health

1.0

17 Aug 2021

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Smart and talented teammates, solid mission and industry, great benefits, challenging work, and ability to work remotely

Cons

Poor Leadership - Trusted has been acquiring many senior level management members who fail to recognize their own privileges, biases, and understanding of team operations reporting into them. Recognition is scarce for highly efficient teams but readily available for teams that stroke egos. Trusted leadership time and time fails to address employee burnout. This creates a toxic reactive cycle that has no sight in end for many long-term employees. Diversity as a Trend - Trusted claims to be a champion of diversity in the workplace, but their actions prove exactly the opposite. Just look at senior leadership - not a single person of color in sight, and even more so as they continue to hire outside senior management roles. Another trend includes people of color/people of minority groups being blocked out of promotions or fired, while white colleagues are internally escalated in roles and recognition. Poor Pay - Employee pay is based on location, so any talent that moves or lives outside of large metropolitan areas will not be compensated competitively. The annual performance raises are demotivating and flock mates are often low-balled at the offer stage. Poor Headcount Management - Teams that need support only get it when their team is on fire from burnout or if half of the team leaves. Trusted’s leadership and talent management are not able to work proactively because they are only able to work in a reactive manner.

Trusted Health Response

Thank you for taking the time to let us know about your experience working at Trusted. We’re happy to hear that you both feel the quality of teammates is high, and believe in the mission and values of helping everyone get care; that means a lot to us. In addition to a great mission and teammates, Leadership and diversity has a significant impact on the experience of employees — we are committed to holding our leaders accountable for creating supportive and inclusive environments within their teams. We care immensely about DEI and are investing in increasing representation in all departments and levels, while concurrently focusing on a culture of inclusivity. While we are proud that 40% of our Leadership team is female (compared to 25% industry average) we recognize there is work to be done. We are also committed to evolving the systems for how we review and promote, having launched our first comprehensive compensation and performance reviews in Q2 and our v2 slotted for launch Q4 to ensure this is happening — and taking interventive action when it is not. We believe that a culture supportive of diverse perspectives, open dialogue & feedback is critical to our continued growth and success; this clearly wasn’t your experience, and we’re sad to hear it. Our location based pay ensures every person at Trusted to paid fairly for the job market and cost of labor in their area, a system we will continue to refine as the landscape of remote working evolves. If you’d like to continue the conversation with us about your experience, our door is always open — please feel free to email us at peopleops@trustedhealth.com. We really appreciate your feedback, and would like to hear more if you are willing to reach out.

People of Color, Beware - Anonymous employee Trusted Health Employee Review

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