Pros
Twilio used to be a really good company and there's still echos of that today. Compensation is reasonable but not outstanding for the market. Remote-first is a pro for many people, but it's also clearly led to a degradation in culture. Most people are competent and kind.
Cons
Think twice before accepting a job at Twilio. Twilio has fallen from a market leader and innovator to a company playing catch up and trying to defend shrinking margins through cutting cost instead of creating new/higher value (e.g. cutting jobs in the US to rehire in India). Leadership has been pretty poor at the medium and top levels of the company with lots of turnover after big bets and investments failed. 2023 was a tough year for a lot of companies, but there's a reason Twilio's stock dropped from ~$422 to ~$60 in a little over a year. There's a lack of vision and ownership among management which has resulted in confusion during quarterly and annual planning (no clear direction or product vision to guide it) and PMs getting hired for roles only to be laid off 2-3 months later for "re-orgs".