Pros
• Lots of collaborative opportunities • Good pay and bonuses • Smart people to work with
Cons
• will spread you thinner and thinner until you no longer like your job • executive management in customer experience research doesn’t get UX • harsh micro-management that forces you to standardize every thing you do and never work outside the box they create for you • upper management that focused on in-office work despite it not being important • lack of prioritization of projects or work, researchers are forced to work in models that don’t make sense to them • management plays favorites • no ability to level up as an IC. It’s almost impossible to get promoted there • don’t let you use ANY of your work in your portfolio • you have to jump through many hoops to do your job • some employees can be down-right hostile and territorial • lack of tools and funding to support your job. Almost impossible paths to get any new tools approved • product-led everything, all research is reactive