Pros
The customers can be fun to meet with. Some of the people you will work with will become great friends.
Cons
Performance indicators reports and all the ridiculous marketing initatives and mandates are absurd. Management team spends so much time tracking, monitoring and reporting on things that have no impact on the customer's wants and needs. It's a giant bureaucracy. In addition, they FORCE you to donate to the United Way each year. I have my own charity that I donate to and yet the company sends out a message with a "suggested" donation amount to the U.W. When I sent nothing, I was told I needed to send something. When I donated $50 I was told I needed to up it to at least $200. We're in a recession and I'm saving every penny! Why "suggest" when really you're twisting my arm and forcing me to do so out of fear of losing my job.