Pros
Not a single pro in this company, honestly.
Cons
High Dependence on Manual Processes: Many operations still rely heavily on manual tracking and coordination, leading to repetitive tasks and increased chances of human error. Cross-Team Communication Gaps: Coordination between academic, content, and tutor management teams can sometimes be reactive rather than proactive, causing avoidable last-minute changes. Limited Bandwidth During Peak Periods: During high-demand times like revision weeks, the existing systems and staffing often get stretched, impacting efficiency and increasing pressure on the ops team. Inconsistent Training and Onboarding: New team members often rely on peer support rather than formal onboarding processes, which can affect productivity and consistency.