High Dependence on Manual Processes:
Many operations still rely heavily on manual tracking and coordination, leading to repetitive tasks and increased chances of human error.
Cross-Team Communication Gaps:
Coordination between academic, content, and tutor management teams can sometimes be reactive rather than proactive, causing avoidable last-minute changes.
Limited Bandwidth During Peak Periods:
During high-demand times like revision weeks, the existing systems and staffing often get stretched, impacting efficiency and increasing pressure on the ops team.
Inconsistent Training and Onboarding:
New team members often rely on peer support rather than formal onboarding processes, which can affect productivity and consistency.
