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      Customer Support Services - Customer Services Manager Utilize Employee Review

      5.0
      12 Mar 2018
      Customer services manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I have all the tools to be able to give our clients the best services. My work friends are very helpful and supportive. Lots of training to attend which is brilliant. The business is focused on it's people and putting clients first which is refreshing.

      Cons

      Nothing really, perhaps if I have to dig hard it would be a selection of coffee, but then again it is provided free.

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      3.0
      23 Mar 2026
      Infrastructure apprentice
      Recommend
      CEO approval
      Business outlook

      Pros

      - Nice people - Feed The Team - A monthly free food event - Nice focus on staff

      Cons

      - Lack of staffing - lead to high unmanageable workload, and constantly hitting above what is expected - can lead to burnout - Pay does not reflect the job title and what is expected of individuals - specifically strong in service desk - Transparency can be weak - No real plan of action to resolve the service desk strong issues of not enough staff to tickets ratio - company focuses on being fast, reliable, and cheap which isn’t possible to succeed all

      2.0
      21 Nov 2025
      Sr. it support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      decent office, one free lunch per month.

      Cons

      Childish reward scheme Too conscious on ESG and B-Corp certification rather than the service and operations they deliver to customers. Robotic service

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