Poor leadership focused on $, Vets have poor people skills and unwilling to bend, poorly paid first line staff - Client Service Supervisor VCA Employee Review

2.0
25 Apr 2023
Recommend
CEO approval
Business outlook

Pros

With all the different jobs here you can really pump up your resume. you learn a lot about pets and pet medicine if you pay attention. Discounts on pet food and vet bills. Primary care is better than the hospital as far as the items mentioned above.

Cons

While working here I often saw Veterinarians (not all) with poor attitudes toward client staff and act on their emotions. This would not fly in previous professional roles. The vets get what they want, and the rest of the staff sometimes suffers due to upper management catering to the high earners. Front desk staff are constantly busy, are paid little, and often get the short end of the stick from other depts. Upper management focuses more on invoicing and money rather than providing support and tools for the frontline staff and technicians. Techs are paid little and do so much work.

Explore other reviews about VCA

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Perfect team for learning and mentorsip

Cons

New manager made 13 of us leave for the best

4.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

See reviews by: Helpful|Rating|Date|All