Pros
- nice location in Castletroy/next to bus stop so you can leave as quickly as possible at the end of the day - the office itself is nice - wage is not abysmal - part time work was okay because I had plenty of time to interview at other places
Cons
- very basic training, but fair enough because there is nothing a customer service rep can actually ever do to help the customer on the phone, except for take the abuse! - over half of the training just consisted of the history of the company and the big festivals and matches that the company deals with yearly. There is not a lot on how to actually handle situations that arise on the phone. - extremely bizarre vibe in the office, nobody talks to anyone outside of their 'team'/group - TL's lie - TL's don't speak or engage with customer reps, they just talk at you. Not once when I started did I have one of the MANY team leads introduce themselves to me, you don't know who they are or where they even sit but they are watching you - No communication or team playing, everyones out for themselves and very difficult to get a straight answer from someone when you ask a question - Multiple times I saw people called out loudly and in front of everyone by fellow team members (not even TLs!) for minor issues such as spelling mistakes. - Multiple times I watched fellow team members be shouted at in front of everyone by TL's