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      Promotions non-existent - Customer Experience Manager Wave Employee Review

      2.0
      10 Jan 2026
      Customer experience manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Really smart people, good benefits

      Cons

      High-performing employees are used and abused. Promotions don't exist. They'll change your role, give you more responsibility, and say you aren't qualified for more pay. CX has no real leaders

      Explore other reviews about Wave

      5.0
      25 Jan 2024
      Analytical chemist
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice environment with comfortable workspace and good people.

      Cons

      Days could get repetitive sometimes.

      1.0
      26 Sept 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      It used to be fun

      Cons

      The CEO and H&R Block have ruined this company

      9
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