CEC (Customer Experience Champion), Assistant Manager - like position. - Customer Experience Champion (CEC) Wine Rack Employee Review

Good comonucteion with customer support

Good learning helpful to work knowledge

The free wine is a bonus you'll need it if you work here. Met some nice people. You don't have to think too hard to do this job.

It is very part- time (10-25 hrs/ week) but management expects you to be available 24/7 and gets upset when you aren't. The pay is terrible and raises are a joke/ non-existent. They staff to the bare minimum which means you are alone for usually at least 5 hours at a time. Schedule you so that you can't take a break (even stretches that are longer than 5 hours). I have gone 6+ hours without being allowed to sit down. You must follow a robotic script that leaves no room for real customer interaction otherwise you don't get 100% on the dreaded mystery shop. Mystery shoppers are generally stupid and make stupid comments that really don't reflect the customer service. The company uses low brow/ humiliating sales tactics like the "grape suit" and sign holding. Very demeaning and cheapens Ontario wine image. The company really doesn't care about it's employees (both hourly and management) they just want to squeeze everything they can out of you for the least amount of money possible so they can post better quarterly reports to their investors.