no room to advance - Customer Specialist Wolters Kluwer Employee Review

3.0
24 Feb 2010
Recommend
CEO approval
Business outlook

Pros

vacation time casual dress friendly work environment

Cons

performance reviews don't mean anything, people are promoted by years of service not quality of work higher ups constantly changing whats important with the company lack of good leadership no effort to help employees succeed and plan career path within company

Explore other reviews about Wolters Kluwer

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Too many to list. #1 The culture values open communication, thoughtful decision-making, and continuous improvement #2 High level of autonomy and trust between Associate Directors and Product Leadership #3 Strong exposure to complex, meaningful product challenges #4 Deep Product leadership knowledge about Clients served #5 Supportive environment for growth into product leadership

Cons

None. The existing Product Leadership is highly effective and perfect as is. Don't change a single thing.

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Wolters Kluwer Response
1mo
Thank you for sharing your experience. It’s great to hear that the product culture, autonomy, and exposure to meaningful challenges are coming through so strongly, along with the support for growth into leadership roles. Creating an environment where people feel trusted, can contribute, and continue to develop is a key part of how product teams succeed. We appreciate you taking the time to share this perspective. – Your employer branding team at Wolters Kluwer
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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