Pros
Flexibility - hybrid work were you can choose your 2 or 3 days to come into office. Though this is a downgrade from when I was originally hired. (See cons) Open ended workflow that you can tailor to your preferences. Lots to learn and potentially room to grow. Good team members and some excellent managers.
Cons
Reduced Flexibility - The job was fully remote during pandemic but have recently forced a return to office in hybrid capacity. Not much reason for this role to be in office so it’s caused a lot of friction. Many people left because of this mandate and we are now scrambling to hire due to being understaffed. Lack of training and job resources - No written standard operating procedures available. No standardized training. Few if any job aids exist. It should be noted that they are currently trying to fix this but without a training department it has been a very slow process. Workload - most departments are understaffed but new clients keep being brought in. There is clearly too much work for the number of people working. This has become a larger issue recently as they have starting blaming our predicament on our productivity. Productivity requirements - the goal posts keep being moved back by senior management. Targets keep going up even though most associates are nowhere close to the old ones. No consideration given to other work and responsibilities that are thrust on us. Expectation is to just get everything done regardless of time considerations.
