Been with the company awhile. Always room for improvement. - Account Manager XPO Employee Review

3.0
29 Nov 2014
Recommend
CEO approval
Business outlook

Pros

Laid back. Casual dress code. You CAN make DECENT money after awhile if you work hard but you will need to work hard. You really have to get lucky with a big account to make GOOD money. You are selling something that people need so it's an easier sell.

Cons

The biggest issue I struggle with is the lack of professionalism with the carriers. Instead of them being proactive and up-front with you the majority will lie and do what they want and since they are in such great demand they get away with it. Can be very frustrating as you are the one who needs to smooth it over with the customer who have put their trust in YOU, not the carrier you chose. As most others have mentioned, you will have to put in long hours and weekends once you get a decent book of business going to service your customers. It comes with the job. One of the main reasons there will always be a high turnover in this industry. If the customer doesn't pay in 120 days they take back the commission you made. This isn't new for a sales position but I wish they would be more transparent about it. I never know what's being "clawed back" out of my paycheck. I just have to assume the differences from the commission report and the paychecks are the claw back differences. It's like they purposely keep it hidden to deter new reps from getting discouraged. The claw back report should be sent out every pay period. Not sure if this is company wide or just my branch. As others have mentioned there are branch specific cons as well. My branch is relatively small. No advancement opportunity. You are a sales/carrier rep and that's it. There's no going up.

Explore other reviews about XPO

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and senior leadership has a goal to provide excellent service, competitive pay, and recognition for hard working team players, looking to put their best foot forward every day.

Cons

Can be stressful at times when working in logistics, but this is common in the industry and often more related to fluctuations in economic factors.

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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