I've never worked for a more toxic leader. - Anonymous employee ZenCity Employee Review

2.0
20 Mar 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

For years, this company was on such a good path. The people were super nice. Tons of opportunities for growth. A great in-touch CEO

Cons

- New management in both Customer Success and Sales is extremely toxic. People are no longer listened to or valued. I was told several times that I was "just a number". Leadership created drama and pitted employees against each other. - The company is dying. Sad but true. Customers are leaving at surprising rates and no one is addressing it. Leadership just blames employees for not "working hard enough". - Benefits are not good and they try to make up for it by sending snacks in the mail. - The company is trying to shift into an enterprise only company. This won't work as the product isn't a true need. Liberal communities love it and will agree to pay for it, but when new administrations come in, the product isn't sticky.

Explore other reviews about ZenCity

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunities to lean in, grow and do meaningful work.

Cons

Startup to scaleup culture. There are structures, processes and data management that are worth improving on.

1.0
19 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Aside from pay being decent, there are no others.

Cons

Lack of training. Lack of communication. Team members would leave during training and not communicate leaving other team members in the dark. Two team members can do the exact same work and one will be punished for it saying that it is not up to their standards while the other team members can do identical work and be praised. They do not like feedback or suggestions. If you give an honest opinion, you will be judged and probably will lose your job. HR is the absolute worst and cannot be trusted. Anything you say to them will go back to the team and you will be disciplined. Many employees will tell you they’ve been on PiPs and it is a way to build your character and help you succeed at your job. It is actually a way for HR to fire you, you cannot actually succeed. Nothing you do will be right, they can give you a goal, you meet it and then they tell you the goal had moved. It hard to work with people when you cannot trust them no matter how hard you work, they will say you aren’t. Management does not want to hear feedback, does not want to accept they have cliques and favoritism. Some managers are so bad that if you do not do something exactly how they would, the you are wrong. I wouldn’t suggest this software or this company.

3
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