ZenCity Reviews

Training is minimal. There are no clear workflows. Priorities change constantly- somewhat understandable as a start-up although changes are not consistently communicated crossfunctionally. Product alignment makes the job harder. You will end up managing expectations and putting out fires more than delivering value. Internal support and feedback loops are lacking. Management is inconsistent. Two people can do the same work and get completely different feedback. Favoritism is obvious. Promotions are not based on performance. They are based on loyalty. Don't think about asking for a raise. Micromanagement is constant. You are told exactly how to do things, even when it doesn’t make sense for your accounts. There is no room for feedback. If you speak up, it can/will be used against you. HR/Managers cannot be trusted. Anything you say gets shared back. Many people are put on PIPs. It’s not to help you improve. It feels like a step toward being pushed out. Turnover is high. Burnout is common. Leadership treats it like an individual problem. The company sells a strong vision during hiring. The reality is very different once you start.

- New management in both Customer Success and Sales is extremely toxic. People are no longer listened to or valued. I was told several times that I was "just a number". Leadership created drama and pitted employees against each other. - The company is dying. Sad but true. Customers are leaving at surprising rates and no one is addressing it. Leadership just blames employees for not "working hard enough". - Benefits are not good and they try to make up for it by sending snacks in the mail. - The company is trying to shift into an enterprise only company. This won't work as the product isn't a true need. Liberal communities love it and will agree to pay for it, but when new administrations come in, the product isn't sticky.