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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      good until it wasnt - Customer Success Manager (CSM) Zoom Communications Employee Review

      4.0
      13 Mar 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      pay, equity. reputation. experience, IPO.

      Cons

      layoffs. too big for their own self.

      avatar
      Zoom Communications Response
      1y
      We’re glad to hear that you valued the pay, equity, reputation, and experience at Zoom. We understand your feedback about layoffs and the challenges of rapid growth. Your advice on hiring strong managers is appreciated as we move forward. Thank you for your ongoing contributions. If you’d like to share more, feel free to reach out at engagement@zoom.us.

      Explore other reviews about Zoom Communications

      5.0
      2 Jul 2026
      Product adoption specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Innovative company Strong leadership Opportunities to grow

      Cons

      Base pay remains low compared to broader market, but tons of upside with equity.

      1.0
      23 Jun 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      3
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