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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      Once a great place, but poor decisions led to instability - Senior Program Manager Zoom Communications Employee Review

      2.0
      10 Sept 2025
      Senior program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      • Talented and passionate colleagues who genuinely cared about the mission. • Cutting-edge product that transformed communication during the pandemic. • Competitive pay and solid benefits while I was there.

      Cons

      • Poor operational and strategic decisions during and after COVID created instability • Nearly 1500 employees lost their jobs over the past few years despite the company’s huge growth in 2020–2021 • Executive leaders who made those poor decisions were not the ones to face the consequences — instead, it was the employees who worked tirelessly to carry the company through the chaos of COVID who paid the price • Morale declined significantly as layoffs continued, and transparency from leadership was inconsistent

      avatar
      Zoom Communications Response
      8mo
      Thank you for sharing your thoughtful perspective. It's clear that you valued the impact of the product and the dedication of your colleagues during a pivotal time in Zoom’s history. As you highlighted, periods of rapid growth can bring complex challenges, especially when it comes to long-term planning and sustaining morale. Wishing you all the best in your future endeavors.

      Explore other reviews about Zoom Communications

      5.0
      15 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible hours, reasonable deadlines. good pay.

      Cons

      Long hours and not as fast paced.

      avatar
      Zoom Communications Response
      3w
      It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
      3.0
      12 Apr 2026
      Software development engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Native C++ client Bar is low for being a domain expert - knowledge the average Silicon Valley engineer should have is somehow in short supply there, so it's easier to stand out Pay was OK, while it lasted

      Cons

      Repeated rounds of layoffs, with departed colleagues' work being heaped on those remaining, left everyone miserable and stressed and just waiting for when our turn is next. My boss actually announced development was shifting to "startup mode", and when I asked if that means more upside or flexibility or equity or any of the other reasons you may choose a startup over a large established company, the answer was, "no, just more work" (!?!) Serious culture and power divide between overseas and California based development teams. Zero career growth investment in employees; no training or conferences except those offered by Zoom. Fired entire DEI team CEO attended Melania's movie premier

      3
      avatar
      Zoom Communications Response
      1mo
      Thank you for sharing your experience and perspective. We understand how changes in leadership and hiring approaches can significantly impact team dynamics and overall culture. Your feedback highlights the importance of internal mobility, leadership alignment, and ensuring that employee voices are heard across regions. We appreciate you taking the time to provide such detailed and candid feedback, and we appreciate the positives you found during your time. We wish you all the best in your future endeavors.
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