The biggest red flag is how many talented employees quietly leave once they see how things actually operate. - Customer Service Agent hims & hers Employee Review

I worked as a support specialist and the environment has changed significantly over time. What was once a manageable remote support role has increasingly shifted toward a high-pressure call center model. Agents are expected to handle a heavy workload across chats, emails, and calls while being closely monitored on metrics. The level of micromanagement has increased substantially, making it difficult to focus on actually helping customers rather than constantly worrying about performance tracking. Another major concern is the instability within the company. There have been waves of layoffs and sudden terminations that create a lot of uncertainty for employees. Morale among support staff has taken a hit as a result. Leadership decisions and public actions by the CEO have also created tension internally, and employees are often the ones dealing with the fallout from customer reactions to those decisions. The pay does not reflect the volume of work, expectations, or stress level of the role anymore. Many employees come in expecting a remote customer support job and instead find themselves in a tightly monitored call center environment. If you’re considering working here, it’s important to understand that the workload, monitoring, and job stability may not match what you expect from the job listing.