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We appreciate the feedback and perspective you've raised in this review. Happy to hear you shared our passion and we have your endorsement as a fun place to work and start your career.
We are sorry this positive feedback is in such stark contrast with the additional perspective you provided in this review. Looking at all of those growth areas closely and critically, we feel it is important to address points you've made to provide the reader some perspective on our organization. We also would greatly appreciate the opportunity to discuss any of these items in more details with you as you see fit.
Feedback channels: We have a number of established feedback channels/mechanisms in place to provide a safe and confidential line of communication for concerns and issues. These include frequent one-on-one meetings, Roboboogie’s staffed HR resource, full access to a 3rd party HR consultant, an anonymous feedback portal, peer and annual reviews, and exit interviews. We take any and all feedback into these channels seriously and address them objectively, and professionally in a timely manner.
Flexible Work Schedule: We have a flexible hybrid work schedule in place, which allows employees to maintain a healthy work-life balance. This includes options for remote work, flexible hours, and support for personal and family commitments.
PTO Coverage: While we acknowledge that covering for colleagues on PTO can be challenging, we strive to have a well-structured plan for coverage in place to minimize disruptions.
"Family" Rhetoric: We are a small (<25 employee) company that fosters a close collaborative work culture. We are committed to ensuring it does not translate into undue work pressure, and we encourage open communication to address concerns around work-life imbalance.
Founder Involvement: Founder involvement can sometimes lead to project revisions, but we aim to ensure that it enhances the quality of our work. We are actively working on improving timing, communication and context sharing in these situations.
Pay and DE&I: We are committed to fair compensation and diversity, equity, and inclusion efforts. We are continuously monitoring and adjusting compensation packages and DE&I initiatives to create a more inclusive work environment.
Client Relationships: Our clients come from diverse backgrounds, and some may have pre-existing relationships with our Founder. We maintain professionalism and integrity in any of our client relationships to ensure they align with our values and standards. While not common, there are times that we do work in fair trade exchange or equity based work.
Performance Feedback: We strive to provide constructive feedback and performance evaluations to help employees improve. Public shaming is not our approach, or tolerated to any extent. We work hard to uphold and enforce our Respect tenant.
Leadership: We are proud of our leadership team. Open, unsolicited feedback we hear in weekly Friday Kudos call-outs is in stark contrast to the claim here of broad leadership incompetence.
A/B Test Services: We are actually seeing an increased demand for A/B testing and data-driven services. These are a focal point for our organization as a small Digital Optimization Consultancy.