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      Passion & Commitment Vs. Ego & Nepotism - Customer Service woom Employee Review

      2.0
      2 Sept 2021
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The goal of providing high quality bicycles to families and kids is commendable. Projected growth. Job security.

      Cons

      Promotions and desired opportunities are often offered to friends of upper management, despite experience or performance. The price of the product increased, while the quality decreased. Low pay, with little opportunity.

      avatar
      woom Response
      4y
      Thank you for sharing your feedback, it helps woom get better. One of our top priorities for 2022 and beyond is to support internal growth as well as the learning & development to help you get there. Please reach out to me directly so we can talk about ways to support your growth at woom! Thank you, Genevieve

      Explore other reviews about woom

      5.0
      4 Jan 2026
      Shipping and receiving lead
      Recommend
      CEO approval
      Business outlook

      Pros

      It was one of the best places I have ever worked. I'd still be there but they went to a 3PL

      Cons

      As usual the office people thought they were way above the warehouse people.

      4.0
      13 May 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice coworkers and management along with a good product

      Cons

      Work is very repetitive and I felt like our team was sometimes understaffed and overworked

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