Does Entertainment Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, Entertainment Cruises employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Entertainment Cruises. This rating has been stable over the past 12 months.

How satisfied are employees working at Entertainment Cruises?

58% of Entertainment Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Entertainment Cruises 3.1 out of 5 for work life balance, 3.6 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Entertainment Cruises?

Server (19) , Sales Representative (16) , Bartender (9) , Deckhand (9) , Intern (6) , Sales Intern (5) , Account Manager (4) , First Mate (4) , Sales and Customer Service Intern (4) , Server Assistant (4) , Customer Service Intern (3) , Restaurant Supervisor (3) , Sales & Guest Service (3) , Sales/Customer Service Intern (3) , Server/Bartender (3)

What are the pros of working at Entertainment Cruises according to real employee reviews?

"Great people and shipmates" ((in 27 reviews)); "Great culture and identity" ((in 17 reviews)); "Fun work environment!" ((in 10 reviews)); "Great company culture and fun outings." ((in 10 reviews)); "Great coworkers" ((in 6 reviews))

What are the cons of working at Entertainment Cruises according to real employee reviews?

"Low pay for entry level" ((in 27 reviews)); "Poor management, unorganized, unprofessional, and this is not an internship, more so a waitress job." ((in 19 reviews)); "Long Hours in the sun" ((in 10 reviews)); "No benefits...no PAID vacation, no personal days off this company is b.s,that's why everyone keeps leaving." ((in 9 reviews)); "ALOT of favoritism, no room for advancement if you are not a favorite, very high school like, basically to have a good section or advance you have to kiss a lot of butts." ((in 6 reviews))

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Entertainment Cruises

Entertainment Cruises Reviews

3.3

58% would recommend to a friend

(218 total reviews)

Kenneth Svendsen

80% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.6

Culture and values

3.1

Work/Life balance

3.1

Career opportunities

3.0

Senior management

2.7

Compensation and benefits

Entertainment Cruises has an employee rating of 3.3 out of 5 stars, based on 218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Entertainment Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

218 reviews

2.0

14 Oct 2016

Customer Service Intern

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

get to meet w executives of the company, fun perks like free cruises

Cons

during the majority of the summer there was about 70 interns I believe. some weeks we would only have 2 shifts and some weeks wed have 6. it is truly all customer service and then you may get lucky with a sale once in a while

Entertainment Cruises Response

Thank you for sharing your feedback. Our scheduling and call routing process is a bit confusing at first so I apologize that it was not explained in depth with you. We are currently working on a better system to ensure that each shipmate understands these processes. I would welcome a conversation with you to find out how it was explained during training. You can reach me at bgurrola@entertainmentcruises.com. -Benia Gurrola, Contact Center Director

1.0

15 Apr 2018

Prejudice

Server

Recommend

CEO approval

Business outlook

Pros

Neat cruise and great sites

Cons

Miss managed, prejudice staffif your a white married straight Christian

1.0

10 Jun 2016

Fake culture and bad pay

Restaurant supervisor

Recommend

CEO approval

Business outlook

Pros

Free cruises every once in a while. You get to meet lots of new people because of the high turnover.

Cons

Bad hiring/promotion practices. People were promoted based on tenure and who they knew, as opposed to skill or education. EC relies on interns, who earn minimum wage, to staff their boats and offices. These interns are only there for a few months at a time and don't even have the time to learn their jobs well before it is time to go back to school. The few full-time employees that work there year round are constantly training new employees. OSS (the company culture) boasts treating others with respect, but that seldom happened. Upper mgmt at a corporate level was completely disconnected from what was happening within the different departments.

Viewing 1 - 3 of 218 Reviews

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Customer Service Intern

Prejudice

Fake culture and bad pay

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