Onboarding for new agents was inconsistent and often ineffective, contributing to higher turnover. Many mistakes are made by sales agents due to the lack in training. Management information was disorganized, making it difficult to understand roles and support from the team. Company restructures occurred without proficient notice or adequate training ahead of time to prepare. Sales agents are expected to do servicing while also being expected to hit $50k+ per month in premium. Commissions are not consistent. This job involves high expectations with very minimal reward.