PLEASE READ BEFORE YOU APPLY TO WORK FOR FIRST BUS CUSTOMER SERVICE LEEDS!!
Pros
Free transport which I never used because ironically the service was unreliable!! I worked for them for 4 years. Free tea and coffee.
Cons
No communication between bus depots and customer service. You are left on your own with poor systems which are unreliable. The app is useless. When you try to contact the depots they see your number and don’t respond. You have no idea if buses are late and why . When you send an enquiry through if depots bother to respond you are given an rude or arrogant response. Don’t expect any help from depots they are the ones that drive them!! You are forced to tell customers who are paying for a monthly ticket you are having “ operational issues “. Managers don’t want to deal with complaints at all. Which you will get a lot of. BE PREPARED TO DEAL WITH VERY ANGRY AND IRATE PEOPLE. You are given very little training on any new services , and you deal with EVERY TYPE OF CALL or COMPLAINT but no training or directions are given on how to deal with call. Managers don’t know themselves You have no idea who to turn to. Managers are useless but will remind you they are “ managers “ when it suits them. No motivation very low morale it could not get any lower. No Xmas parties or any kind of bonus or incentives or wage rise. I worked through lockdown unlike some of my former colleagues but did not get a wage rise. TO SUMMARISE ONE OF THE WORST COMPANIES I HAVE HAD THE MISFORTUNE TO WORK FOR. When service managers and team leaders are leaving after 3 years or less you know the company is a farce!! WANT TO BE PROMOTED ? MAKE SURE YOU ARE A PARTNER OF A MANAGER? THEN YOU CAN PICK OR CREATE YOUR OWN JOB. OR DO SILLY QUIZZES AND GENERAL BROWN NOSING TO GET OFF ANSWERING COMPLAINTS CALL .
