Pros
I’m giving 5 stars because I can genuinely see positive change and feel optimistic about the future of the business. That said, I want to be honest—this past year has not been the best. There was a noticeable drop in morale, and at times it felt like people had lost passion for the company’s goals. The recent reviews here reflect that reality quite accurately. This business has some fantastic customers, but in such a competitive market, they will only continue to stay if they are happy. And to keep customers happy, you need a team that brings energy, care, and genuine passion for the environmental mission. Over the past year, that hasn’t always been easy to see. The people who stayed through this period clearly care deeply about the company. That has certainly been my experience—those who remained truly believe in First Mile, even when morale was low. The reason for my 5-star rating is the direction things are now heading. Management has started to take meaningful steps to improve the culture. The new bonus scheme looks promising, and the new CFO comes across as a humble and genuinely good person. These are strong signals that the company is moving in the right direction.
Cons
The past year has been challenging, with low morale and a noticeable drop in engagement across teams. At times, there was a lack of clear direction and consistent motivation, which impacted the overall energy of the workplace. Overtime has not always been fairly recognised, and more could be done to reward and retain those who remained committed during tougher periods.
