Does Fortnum & Mason pay their employees well?

According to anonymously submitted Glassdoor reviews, Fortnum & Mason employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Fortnum & Mason. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Fortnum & Mason?

59% of Fortnum & Mason employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fortnum & Mason 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fortnum & Mason?

Sales Associate (76) , Sales Assistant (28) , Customer Service Advisor (15) , Customer Service (7) , Customer Service Representative (7) , Manager (5) , Retail Sales Associate (5) , Waitress (5) , Buyer (4) , Concierge Gifting Account Executive (4) , Customer Ordering Advisor (4) , Retail Sales Assistant (4) , Shop Assistant (4) , Customer Services Advisor (3) , Head Chef (3)

What are the pros of working at Fortnum & Mason according to real employee reviews?

"Friendly colleagues" ((in 22 reviews)); "good culture" ((in 12 reviews)); "Great benefits" ((in 10 reviews)); "It was a great working environment" ((in 9 reviews)); "Decent canteen" ((in 9 reviews))

What are the cons of working at Fortnum & Mason according to real employee reviews?

"Recruitment management was poor." ((in 37 reviews)); "hours are long and unsociable at times" ((in 28 reviews)); "Managers were unprofessional." ((in 26 reviews)); "Bullying is a daily occurance and they might end up in court one day." ((in 9 reviews)); "No commission paid to sales associates selling luxury items." ((in 6 reviews))

What are the top reviewed Fortnum & Mason locations?

London , Heathrow , Saint Pancras , Cambridge , Ely , Mayfair , City of Westminster , Redditch , Londonderry County Borough , Edinburgh , City of London , Ipswich , Islington , Paddington

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Fortnum & Mason

Fortnum & Mason Reviews

3.2

59% would recommend to a friend

(413 total reviews)

Kate Hobhouse and Tom Athron

73% approve of CEO

57% positive business outlook

Ratings by category

3.3

Diversity and inclusion

3.0

Culture and values

3.0

Work/Life balance

3.0

Compensation and benefits

2.8

Senior management

2.6

Career opportunities

Fortnum & Mason has an employee rating of 3.2 out of 5 stars, based on 413 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fortnum & Mason employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

413 reviews

4.0

7 Jul 2026

Great company for seasonal staff

Customer service advisor

Recommend

CEO approval

Business outlook

Pros

Lovely supportive team. Lots of new processes have been implemented and the management team genuinely care and want to support you.

Cons

Can be a little busy around Christmas but that’s retail for you.

3.0

15 Jun 2026

Exciting brand, but work can be unforgiving

Sales associate

Recommend

CEO approval

Business outlook

Pros

Exciting Brand to work within

Cons

The work can be unforgiving

2.0

6 Jun 2026

Good hours and free lunches, but poor management

Sales associate

Recommend

CEO approval

Business outlook

Pros

Good hours and Free lunches

Cons

Bad management and Weird dynamic with Head Office

Fortnum & Mason Response

Firstly, your feedback as an employee really does matters to us, so thank you for taking the time to share your experience - even though it wasn't what you had hoped. We would also love the opportunity to discuss this feedback further with you, completely confidentially, at a time that’s most convenient for you. Please do email HR@fortnumandmason.co.uk and someone from our HR team will be in contact with you as soon as possible. Many thanks, Fortnum's HR Team

Viewing 1 - 3 of 413 Reviews

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Jobs at Fortnum & Mason

Customer Services Advisor - Maternity Cover

Assistant Treasury Accountant