Fortnum & Mason Reviews | Glassdoor.co.uk

Fortnum & Mason Reviews

Updated Dec 9, 2019

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2.6
27%
Recommend to a Friend
43%
Approve of CEO
Fortnum & Mason Chairman Kate Hobhouse (no image)
Kate Hobhouse
47 Ratings
Pros
  • "Really good staff discount and treatment of staff(in 18 reviews)

  • "Good staff discount, 25% - 30% depending on the items(in 11 reviews)

Cons
  • "Long hours work (10 hours work 20mins break)(in 14 reviews)

  • "There are some members of staff who will seriously damage the company's reputation by giving such a disgusting shopping experience(in 8 reviews)

More Pros and Cons
  1. "Inspiring leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fortnum & Mason full-time for less than a year

    Pros

    Exciting fast paced environment Creative and innovative brand Heritage British brand

    Cons

    Hours can be long during peak

    Fortnum & Mason2019-12-09
  2. "Fortnum and Mason Sales Assistant"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Sales Assistant 
    Recommends

    I worked at Fortnum & Mason full-time

    Pros

    Really interesting, diverse place to work.

    Cons

    Some shifts finish late during the Christmas period.

    Fortnum & Mason2019-11-21
  3. "Busy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server/Waitress 
    Doesn't Recommend
    Approves of CEO

    I have been working at Fortnum & Mason full-time

    Pros

    Great team and team values

    Cons

    Long hours and demanding days

    Fortnum & Mason2019-11-17
  4. "Good place to work"

    StarStarStarStarStar
    Current Employee - Sales Associate 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Fortnum & Mason full-time

    Pros

    Relaxing to work when not in christmas

    Cons

    Gets crazy busy during christmas which can also be pros

    Fortnum & Mason2019-10-25
  5. "j"

    StarStarStarStarStar
    Current Employee - Client Service Advisor 

    I have been working at Fortnum & Mason full-time

    Pros

    the types of people there

    Cons

    there aren't any cons imo

    Fortnum & Mason2019-10-03
  6. "All about them selfs on the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Fortnum & Mason full-time for more than 3 years

    Pros

    The working hours are good

    Cons

    Everything is last minute

    Advice to Management

    Get the foundation right

    Fortnum & Mason2019-10-29
  7. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Waitress in London, England
    Doesn't Recommend
    Positive Outlook

    I have been working at Fortnum & Mason full-time for less than a year

    Pros

    Good teams good company good

    Cons

    Nothing I like to work this company

    Fortnum & Mason2019-09-22
  8. "Fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Buying Administrative Assistant 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Fortnum & Mason full-time for less than a year

    Pros

    Great people (mostly) Really good canteen

    Cons

    Workload isn’t delegated well Poor system

    Fortnum & Mason2019-09-11
  9. "Nope"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Doesn't Recommend
    Neutral Outlook

    I worked at Fortnum & Mason full-time for more than 3 years

    Pros

    Good brand and products, lovely colleagues. Staff shop and canteen!

    Cons

    Archaic company, chaotic processes and management

    Fortnum & Mason2019-09-23
  10. "Hard hard hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hostess/Receptionist 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fortnum & Mason part-time for more than a year

    Pros

    Free meal on shift, some team members are lovely, monthly staff shop where you can get discounted goods and a 25% staff discount.

    Cons

    Cultural groups form and it’s difficult to make friends outside your ‘group’. Tips are not shared fairly and the headwaters often get a big cut. Pay is below London living wage. Long hours on your feet with only a 30 minute break. Tronc ‘service charge’ is capped and makes your wages go from minimum wage to £2-3 more per hour. This is particularly bad because the company makes millions and over Christmas the... service charge will go through the roof but the staff never see it.

    Show More

    Advice to Management

    Hire more staff, pay competitive prices.

    Fortnum & Mason2019-09-04
Found 117 reviews