Fuller's Reviews | Glassdoor.co.uk

Fuller's Reviews

Updated 8 November 2018
86 reviews

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3.6
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Fuller's Chief Executive Simon Emeny
Simon Emeny
32 Ratings

86 Employee Reviews

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Pros
  • "Friendly team like a second family to me" (in 3 reviews)

  • "Nice people and good atmosphere" (in 3 reviews)

Cons
  • "Work/life balance difficult to maintain" (in 5 reviews)

  • "low pay and a lack of leadership" (in 4 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist
    Former Employee - Receptionist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fuller's full-time (More than a year)

    Pros

    Easy career progression and feels like working with family

    Cons

    Start on low salary but easy to get a raise

    Advice to Management

    More checks before hiring someone

    Fuller's Response

    8 Oct 2018 – Recruitment Manager

    Thanks for the positive review. We are always looking at how we can offer the best package to make sure we attract the best people so watch this space. Its great to hear that you feel that our... More


  2. "Great overall company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fuller's part-time

    Pros

    Thorough training before you begin your role

    Cons

    Heavy emphasis of working weekends with little rotation

    Fuller's Response

    30 Oct 2018 – Recruitment

    Thanks for the positive review. Its great to hear that you feel that our training is thorough and useful- it is something we are very proud of. Your comments on working weekends with little... More

  3. "Need to look after staff better !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fuller's full-time

    Pros

    Fuller provides quite an in depth training of beers

    Cons

    Fullers motto is “every customer leaves happy” ... even if it means the staff all go home upset. Even if a customer is in the wrong, being rude and/or aggressive, staff know that if they say anything other than yer sir, they will likely get a disaplinary. I believe that happiness of staff is if upmost importance which I feel Fullers over looks. Also if you work 6 hours or less you do not get a break (even though breaks are unpaid). 99% of my 6 hour shifts I have not been able to clock out on the dot so I often end up working over 6 hours without a break.

    Advice to Management

    Give every staff who works a shift a break. Try and make sure all your staff leave happy aswell as they are the ones who drive your business from the front !


  4. Helpful (1)

    "Flexible hours, but very exploitative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FOH
    Former Employee - FOH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fuller's (More than a year)

    Pros

    - Flexible hours
    - half price discount on food when at work
    - almost all staff were really friendly

    Cons

    Not sure if this was just the pub that I was working at, but no work/ life balance, very low pay for the amount of work and hours, would go 12 hour shifts with one 20 minute break, would sometimes work 10 hours shifts with no break at all. Very unprofessional environment- there was a lot of sexual harassment which on a sometimes would even border on abuse, but was just written off as 'pub culture'. Felt very uncomfortable a lot of the time and ended up leaving after it just got too much. Really, really would not recommend working for Fullers.

    Fuller's Response

    30 Oct 2018 – Recruitment

    Good afternoon- thank you for your honest response, it is sad to hear about your experience. We take work/life balance seriously and it is alarming to hear about your feedback on the working... More


  5. "Its okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fuller's part-time

    Pros

    Nice atmosphere usually i guess

    Cons

    20% discount is a bit stingey


  6. "Good but needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England
    Current Employee - Assistant Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fuller's full-time (More than 3 years)

    Pros

    - Friendly team like a second family to me
    - good progression
    - flexible hours
    - staff incentives
    - lots of training on offer

    Cons

    - not all managers want you to progress, you have to be lucky with one of the few nice managers
    - not enough time to complete all tasks assigned to you with working FOH and doing office work/course work/meeting days away.
    - kitchen teams come and go daily. No consistency in kitchen which is frustrating for FOH who are trying to deliver the amazing experience expected.
    -only seem to invest in failing sites, rather than pushing the successful sites to be even more successful! A lick of paint won’t save a failing site that has poor customer service and mediocre food, customers are not silly.

    Advice to Management

    High turnover in kitchens wouldn’t happen if the chefs weren’t paid significantly less than agency chefs are. If you want to “make fullers famous for food” you need to recruit good skilled people and offer the salary to do that.

    Also providing employees with the tools to do their jobs - it’s all well and good assigning someone a job title but if they don’t have the tools to carry out the job properly it seems a bit pointless.

    Fuller's Response

    8 Oct 2018 – Recruitment Manager

    Many thanks for the honest and open review. Great that you feel part of the Fuller's family and are able to take advantage of the great progression we offer. The turnover of our teams is a key focus... More


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in London, England
    Current Employee - Supervisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fuller's full-time (More than a year)

    Pros

    Very pleasant staff to work with. Great managers, great teams, always learning

    Cons

    Don't think there is any bad things

    Advice to Management

    Better incentives

    Fuller's Response

    14 Aug 2018 – Recruitment Manager

    Thanks for the great reveiew. We are currently reviewing our staff benefits and incentives offer so watch this space. Thanks, Lee - Recruitment Manager

  8. Helpful (3)

    "Trainee Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fuller's full-time

    Pros

    Fuller’s have high standards of cleanliness and service. If you’re friendly enough with management and good enough at the job they also offer a reasonably good progression system. With courses and qualifications to improve the quality of tourney work day to day.

    Cons

    All the General managers I’ve worked for within fullers have been very very negative and lazy individuals. Never give praise when it’s desereved but very very quick to pick up on the negative aspects of your work or the team’s work as a whole. Leads to lots of demoralisation and a high staff turnover.
    Work life balance very heavily shifted to work. 50hrs a week is something that’s expected. Many weeks I’ve worked more hours than my general manager and they get paid OVER DOUBLE what I do annually. To me that’s not fair

    Advice to Management

    Rely less on your front of house staff. Lead by example, rather than moaning constantly at staff for very minute issues, for example having to collect a bottle opener from the store room because you don’t have one, even though all the staff always have bottle openers on them. Praise your staff otherwise they will leave you. Realise respect is a two way street.

    Fuller's Response

    14 Aug 2018 – Recruitment Manager

    Many thanks for taking the time to leave some detailed feedback. It is sad to hear that you did not have a more positive experince whilst working with Fuller's. Your comments and feedback are... More


  9. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Chef in London, England
    Former Employee - Head Chef in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fuller's full-time (More than a year)

    Pros

    fair salaries. very punctual and precise in the payments

    Cons

    selection of staff needs to be improved

    Advice to Management

    cleanliness of your premises is a MUST if you want to give the best possible image of your company

    Fuller's Response

    4 Jun 2018 – Recruitment Manager

    Thanks for the review and its great to see that your experience with Fuller's was positive. I hope that you are enjoying your new role and I wish you the best for the future. Regards, Lee Reeves... More


  10. Helpful (3)

    "Unfairly treated because I will ill even though I worked for them for over 7 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England
    Former Employee - Assistant Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fuller's full-time (More than 5 years)

    Pros

    Staff accommodation
    Some pubs do staff food

    Cons

    Expect you to work over 50 hours a week for nothing extra
    I found it horrific how the general managers & the head chefs get the bonous even though the sous chefs & assistant managers actually do the hard work on the front line not behind a computer screen !
    I was off work sick for 6 weeks with a doctors note only for my general manager to tell me not to come back to work disgusting behaviour when trying to complain to the ops manager they didn't even reply

    Advice to Management

    If you paid people better & gave them more of a work life balance they would actually have pride in there work

    Fuller's Response

    4 Jun 2018 – Recruitment Manager

    Hello, thanks for leaving a review and I am sorry that you feel that you were not treated fairly during your employment. Should you have any comments that you would like passed on, feel free to send... More


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