Fuller's Reviews | Glassdoor.co.uk

Fuller's Reviews

Updated 13 July 2018
79 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Fuller's Chief Executive Simon Emeny
Simon Emeny
29 Ratings

79 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Nice people and good atmosphere" (in 3 reviews)

  • "20% off anything in the pub with a loyalty card" (in 7 reviews)

Cons
  • "Work/life balance difficult to maintain" (in 4 reviews)

  • "Minimum wage with no opportunity for an increase" (in 5 reviews)

More Pros and Cons

  1. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Chef in London, England
    Former Employee - Head Chef in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fuller's full-time (More than a year)

    Pros

    fair salaries. very punctual and precise in the payments

    Cons

    selection of staff needs to be improved

    Advice to Management

    cleanliness of your premises is a MUST if you want to give the best possible image of your company

    Fuller's Response

    4 Jun 2018 – Recruitment Manager

    Thanks for the review and its great to see that your experience with Fuller's was positive. I hope that you are enjoying your new role and I wish you the best for the future. Regards, Lee Reeves... More


  2. Helpful (2)

    "Trainee Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fuller's full-time

    Pros

    Fuller’s have high standards of cleanliness and service. If you’re friendly enough with management and good enough at the job they also offer a reasonably good progression system. With courses and qualifications to improve the quality of tourney work day to day.

    Cons

    All the General managers I’ve worked for within fullers have been very very negative and lazy individuals. Never give praise when it’s desereved but very very quick to pick up on the negative aspects of your work or the team’s work as a whole. Leads to lots of demoralisation and a high staff turnover.
    Work life balance very heavily shifted to work. 50hrs a week is something that’s expected. Many weeks I’ve worked more hours than my general manager and they get paid OVER DOUBLE what I do annually. To me that’s not fair

    Advice to Management

    Rely less on your front of house staff. Lead by example, rather than moaning constantly at staff for very minute issues, for example having to collect a bottle opener from the store room because you don’t have one, even though all the staff always have bottle openers on them. Praise your staff otherwise they will leave you. Realise respect is a two way street.

  3. Helpful (3)

    "Unfairly treated because I will ill even though I worked for them for over 7 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England
    Former Employee - Assistant Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fuller's full-time (More than 5 years)

    Pros

    Staff accommodation
    Some pubs do staff food

    Cons

    Expect you to work over 50 hours a week for nothing extra
    I found it horrific how the general managers & the head chefs get the bonous even though the sous chefs & assistant managers actually do the hard work on the front line not behind a computer screen !
    I was off work sick for 6 weeks with a doctors note only for my general manager to tell me not to come back to work disgusting behaviour when trying to complain to the ops manager they didn't even reply

    Advice to Management

    If you paid people better & gave them more of a work life balance they would actually have pride in there work

    Fuller's Response

    4 Jun 2018 – Recruitment Manager

    Hello, thanks for leaving a review and I am sorry that you feel that you were not treated fairly during your employment. Should you have any comments that you would like passed on, feel free to send... More


  4. Helpful (1)

    "Good Company, Poor Management Style (Drayton Court)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Ealing, England
    Former Employee - Anonymous Employee in West Ealing, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fuller's part-time (Less than a year)

    Pros

    - You get company card which gives you discounts at other Fullers Pubs
    - You are often allowed to deal with things using your own initiative
    - Freedom to pick up shifts here and there if you need them

    Cons

    - Bully boss, often using intimidation and public humiliation to keep her employees on task
    - Little training given
    - A very 'blaming' environment as opposed to working together to find solutions
    - No interest in listening to any new /creative ideas from their workers

    Advice to Management

    Focusing on the negatives and intimidating your workers to push them often has the opposite effect... I have worked in hospitality before and it isn't necessary. Great management are able to motivate their workers under stress, not take it out on them.

    To the hotel manager: You have the organisation and creative skills to be a great hotel manager, but unfortunately your bully management style and inability to empathise and listen lets you down here. A boss doesn't need to be liked, true. But I am sure you will see a strong change in the work ethic of your staff if they felt appreciated and respected you as a senior.

    To the other managers: I found the style of the other managers at this branch to be more open and understanding. I would strongly suggest better training to minimize the accounts of mistakes / misunderstandings occurring for new staff.

    Fuller's Response

    4 Jun 2018 – Recruitment Manager

    Hello, I very much appreciate your honest review of your time working with Fuller's and I regret that that your experience was not more positive. I will ensure that your feedback is passed on... More


  5. "I was a service coach for Fullers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Coach in Burley, South East England, England
    Former Employee - Customer Service Coach in Burley, South East England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fuller's full-time (More than a year)

    Pros

    The service coach concept is quite useful and unique
    Great if you like working shift work

    Cons

    Progression is very slow
    Often appointment too many "assistant managers" (trainee) which results in lots of micro-managing and conflict
    Staff food isn't provided

    Advice to Management

    Focus more on training and empowerment with all staff! Having too many managers makes not only their positions null in void

    Fuller's Response

    16 May 2018 – Recruitment Manager

    Hi. Thanks for taking the time to review your time at Fuller's and for your honest feedback. With the introduction of a new approach to learning and progression launched just this month, I really... More


  6. "Accommodating management team, good working environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Reading, England
    Current Employee - Bartender in Reading, England
    Recommends
    No opinion of CEO

    I have been working at Fuller's part-time (Less than a year)

    Pros

    - As a student and part time worker, the management team were more than happy to accommodate for my studies and work around my time table
    - Pleasant working environment and friendly team
    - Coming in with no experience, the management and team integrated me in and developed me into my bartender position well
    - Generally great clientele, will rarely cause problems for you

    Cons

    - Occasionally can end up can end up understaffed on busy nights due to lack of planning (eg. Recent Thursday night before Easter weekend)

    Advice to Management

    Communicate with staff before handing them unpleasant shifts (ie. particularly long shifts; closing then opening the next day)

    Fuller's Response

    16 May 2018 – Recruitment Manager

    Hi, Thanks for the review and its lovely to hear that your team are great and the training you have been given have set you up to do a great job. Thanks for the point regarding under staffing and... More


  7. "Bar/ Floor Staff for Fullers Pub 'One Over The Ait'"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar/Floor Staff in Kew, England
    Former Employee - Bar/Floor Staff in Kew, England

    I worked at Fuller's part-time (Less than a year)

    Pros

    Flexible working hours/ Staff benefits

    Cons

    Roster's sometimes poorly managed by supervisor's/ messages not relayed from staff to managers.

    Fuller's Response

    16 May 2018 – Recruitment Manager

    Thank you for the review and your comment around better communication which I have taken on board and fed back. I hope you are enjoying your new role. Lee, Recruitment Manager.

  8. "One of the best kitchens I have worked in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bristol, England
    Current Employee - Anonymous Employee in Bristol, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fuller's full-time (More than a year)

    Pros

    ~ The people are fab.
    ~ You really feel part of a team - the management are some of the best I have ever worked for.
    ~ Holiday requests are always given where possible.
    ~ 20% off anything in the pub with a loyalty card.
    ~ Tips are split between all the staff each week.
    ~ Weekly pay!
    ~ Courses are available and paid for if you wish to progress within the company.

    Cons

    ~ The work is heavy going but that is to be expected in a kitchen.
    ~ Sometimes there tends to be more of a focus on making money rather than the ides put forward by the staff.
    ~ The rota is done weekly which sometimes makes it difficult to make plans.

    Advice to Management

    It would be nice if the rotas were done more in advance so the staff can organise their social lives a bit better.

    Fuller's Response

    16 May 2018 – Recruitment Manager

    Hi. Thanks for the brilliant review which contains some really useful feedback. Its great to hear that you are enjoying being part of the kitchen team as we are really proud of the food delivered by... More


  9. "Excellent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fuller's full-time

    Pros

    Inclusive, fantastic workforce with great benefits and products

    Cons

    Very low glass ceiling due to long service personnel blocking route to career development

    Fuller's Response

    16 May 2018 – Recruitment Manager

    Thanks for the review and its lovely to hear that your colleagues are fantastic. Regrading your comments around progression, I would be more than happy to have a chat with you to see how we can help... More


  10. "Bar man at fullers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Man in London, England
    Current Employee - Bar Man in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fuller's part-time (More than a year)

    Pros

    Professional brewery and a well known brand

    Cons

    Bad management who doesn't listen to what their customers wants

    Advice to Management

    Listen to your customers.

    Fuller's Response

    16 May 2018 – Recruitment Manager

    Hi. Thanks for the review and its good to hear that you see being part of a brilliant Brewery is a pro to working at Fuller's. Its a shame to hear that you feel your manager does not listen to what... More


Showing 79 of 83 reviews
Reset Filters