Pros
Great customers; used to have great credit offers for seasonal catalogs. Great return policy for customers. Camaraderie good among sales people.
Cons
Salary not enough to live off of. Commissions based on shipping, which can't be controlled by Territory Manager. At one meeting the VP said that we have to complete against each other for shipping? What kind of company does that? Why not try and make sure you forecast better and react faster to trends? Every year, out of stock on key items: Spoons, Tokens, Glass animals. Jumped on trend of Grumpy Cat, then couldn't deliver when popular. Promised new catalog every 8 weeks to support cycle they demanded. They didn't come through. Discontinues programs and items that are annual repeat sales without notice, so sales people push an item onto a customer only to discover they can't get it anymore. Stopped offering great free gifts [large plush] with purchases and substituted with items that people didn't like. Also, bases all territories on same dollar amount of sales: Rural areas expected to do as much as a metropolitan territory that has 4M+ people. As long as sales are $500K, the company doesn't care if the employee really works. Some reps hold large orders and spread them over days/weeks and take unauthorized time off, but because they're meeting minimum, no one asks questions. Obvious favoritism shown by management.
