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Gateway Ticketing Systems

Engaged employer

Gateway Ticketing Systems Reviews

3.4

61% would recommend to a friend

(71 total reviews)
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Michael Andre

61% approve of CEO

49% positive business outlook

Gateway Ticketing Systems has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gateway Ticketing Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

71 reviews
2.0
16 Jan 2016

Company has a lot of potential.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Cool industry. Great customers. Good people. Company has a lot of potential. The people. The people. The people. The employees and customers make this company almost worth overlooking all the negatives. (Unfortunately, Gateway ownership/leadership can't seem to get out of their own way.) Customers are global, so there's opportunity for international travel and forming deep relationships with customers. The company is "family owned" and operated. Ownership is kind, caring and family-oriented with family-centric events throughout the year. Policies are in place to allow good work-life balance (at the discretion of your supervisor) with flexible schedules, work from home options and various value-added benefits that make "a day in the life" when balancing family and work that much easier. Benefits are okay. 401k is standard. All of these factors put the company on the Best Places to Work in PA List. For staff level employees, there's a lot of positives. For (strong, experienced) leaders, there's a lot of frustration and stagnation.

Cons

Leaders beware! The company is all about process for the sake of process. There are deep, detailed processes being developed (and in place) because leadership is simply inadequate. C-level executives are not inspiring or motivating; rather creating a culture of micro-management. There's lack of open, honest communication and a culture of conflict-avoidance (which leads to stagnation in many areas). There has been significant turnover of incoming proven/successful/experienced leaders because of this. They say all the right things in the interview process, but in reality it's very different. There is very little capacity for strong, proven leaders to be successful in the organization. Minimal "true" input from all levels, even though there are "input sessions" to make employees feel part of strategic decisions. Reality is, strategic decisions are top down and made prior to input sessions. Many seemingly positive initiatives start out as good intentions; they always fail in the execution. The company is "family owned" and operated. Ultimately, decisions are made from a singular viewpoint that is often influenced by the latest business trends and excessive use of consultants. While the company has grown a lot in the last few years. Employees at all levels are continually overworked. With the company in the midst of growing pains, employees are asked for budget cuts while seemingly unjustified, excessive spending takes place in other areas. To a prospective employee, this SHOULD be a dream place to work (cool industry, nice people, great customers). But ultimately, C-level (Executive) leadership fails in the vision and execution of many things making it a frustrating work environment.

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Glassdoor has 78 Gateway Ticketing Systems reviews submitted anonymously by Gateway Ticketing Systems employees. Read employee reviews and ratings on Glassdoor to decide if Gateway Ticketing Systems is right for you.