Genea Reviews

4.4

88% would recommend to a friend

(71 total reviews)

Michael Wong

86% approve of CEO

85% positive business outlook

Genea has an employee rating of 4.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genea employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

71 reviews
5.0
5 Jan 2016

Director

Recommend
CEO approval
Business outlook

Pros

Growing company and management is flexible to adapt to new needs. Culture and values are visible throughout and everyone has a positive attitude toward the future. Departments are willing to work together for the common good of the company, which is rare to find. A lot of room for growth.

Cons

Rapidly growing company and growing faster than current space; however, management is quickly solving this and finding options to expand.

1.0
18 May 2021
Recommend
CEO approval
Business outlook

Pros

When in office there was a good balance of work and play and rewards for the company when we all worked together to accomplish goals. Office is modern and fun with a younger demographic as well.

Cons

There is a good honeymoon phase when you first start but after a while you will be asked to take on more tasks and roles and other people’s jobs after they leave and still be severely underpaid. This will all be expected to be done in the same 8 hour time frame as your original position which will also be adding more tasks at the same time. You also will be told the company is doing great and sales are better than every just to be told at the end of the year that no one is getting a raise so we can all keep our jobs. There will be burn out and breakdowns starting very early on and even when you confide in your manager not much will change in the end and sometimes any personal frustrations you might voice could be held against you. There is no growth opportunity or any planning for your future and your only option is to change teams constantly or work in two departments at a time. Structure and reorganization will be mentioned a lot but there won’t be much change and things will remain unorganized without any clear path. There will always be a new method or tool to help “make things easier and more efficient” but it will only be a couple of months before a new method or tool is put in its place and you have to try to learn how to do everything all over again. There will be times you will get accused of something without the full picture ever being taken into account which usually happens when someone from another team will go to their manager with false “concerns” about something you are working on instead of coming to you directly when you are supposed to be working together. As a result there is a blame game straight away instead of a conversation to under if the “concern” is something that really does need to be addressed or if it is an overreaction.

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Genea Response
4y
We appreciate your feedback and are sorry to hear about your negative experience with Genea. We take employee feedback seriously which is why we have an open door policy and always encourage employees to voice concerns to their manager, executives or to HR. We are in a growth stage as a company and are evaluating the staffing levels for each department to ensure that our teams are correctly staffed to meet the needs of the business. We have recently added multiple team members to the Submeter Billing department (as well as other departments) and are hearing positive feedback from employees on how this is helping.
2.0
25 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Nice in-office atmosphere (relaxed, casual)

Cons

Classic. A textbook example of a company claiming to be on the employee's side, promising to listen to their concerns, and proving to be utterly incompetent and selfish. One example from the top: The CEO was more obsessed with sales than with creating a quality product or managing his employees well. He would always brag about how much money the company was making, even during the pandemic. But when the end of the year came with our expected annual raises--SURPRISE!--Genea was all-of-a-sudden not doing so well. Management touted their own transparency, but they lied to us the entire time. Management assured us that our concerns about being understaffed were heard, but they waited over six months to hire an inadequate number of people. Management promised that we were one big, happy family, but they only cared about enriching themselves. As a result of this lack of true leadership and common sense business practices, the company is now on a downward trajectory towards self-implosion--it's just a matter of time.

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Genea Response
5y
We are very sorry to hear this about your experience at Genea. We value all of our current and former employees' feedback so we would be happy to learn more about what specifically it was that was not positive during your time here and how we can improve. Please feel free to contact HR to discuss anytime. We wish you the best.
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Glassdoor has 76 Genea reviews submitted anonymously by Genea employees. Read employee reviews and ratings on Glassdoor to decide if Genea is right for you.