Pros
Climate controlled environment. My paychecks always cleared the bank. There is a small shop that sells candy and sandwiches.
Cons
This company recently went through a top down purge off nearly all senior management. As other reviews have made clear, management never explains their actions. Your boss would be here one day, gone the next. If you've ever read the novel 1984, it was alot like that. People disappear and you were expected to pretend like they never existed in the first place. We were told never to ask questions, and no explanation of any kind was ever offered. The training program is half-hearted, and the single most thoroughly dishonest indoctrination process I have ever witnessed. I was lied to over the phone by human resources regarding monthly bonuses, our instructor deliberately obfuscated the payouts and turnover rate, and I as well as the rest of my training class were lied to directly by a member of senior management. This manager was a member of the group that fell victim to "The Great Purge of 2012." The training program is truly laughable. They invest no time in helping you develop any collection skills whatsoever, and instead drill collection law and practices all day. The only real goals of the training staff is to make sure you know how to use the phone, and make sure you know the rules and regulations, so the company is protected from lawsuits. If you question or disagree with the trainers, they lash out and attempt to destroy your credibility. You will be called a negative person with the wrong attitude. Another telling indicator is the fact that the instructors are quick to criticize and discredit anyone who leaves the company for whatever reason. This was the favorite pastime of the most insipid member of the training staff. The computer network was “upgraded” around 2010. I use the quotation marks because the new cloud computing network is actually slower than the previous system. Every action on your computer will lag by about one second, and there are so many blocked websites you will not be able to find any information about your borrowers on the internet. They say it is a business-casual dress code, but in reality most people dress pretty grungy. Especially some of the females; exposed cleavage and thongs (and worse) are a daily occurrence. It is not pleasant. People were always getting sick. It may have just been the job, but there were many complaints about the ventilation system. A member of senior management sat with the workers for a few months to keep an eye on us, then had to retreat to his office because he developed a cough. Also, they had to replace every chair on both our floors around 2010. Someone had infected them with bed bugs, although management would never officially admit it. This was typical behavior for management, as I’ve mentioned. And I repeat, these are the people you will be working with, and for, if you should apply here. I was never given a chance to advance. I could not collect, and very few people could. Most quit when reality set in; I stuck it out and eventually got moved to another department that was not collections but every bit as unethical. It was also very short-lived. There are very few opportunities here GRC shares the building with two other businesses. Our employees were locked out of the first floor bathrooms. Apparently we were destroying the bathrooms located on that floor. Yes, this is what your colleagues will be like. So, security installed a special card swipe lock on the doors. I do not blame them. Employees from these other two businesses in the building will not speak with you or make eye contact. I am a clean-cut person with a professional appearance, and I practically did not exist in their eyes. In over three years, one person said something to me. I think he was new and did not know I worked at GRC. I worked here several years. By the time I was ready to leave, every single person involved in my hiring process had left. This includes the Human Resource employee who initially contacted me, the trainer who instructed our class of 12 (nine of whom were gone within six months), my first senior collector (direct supervisor) and first manager, my first senior manager (who was the only person in the entire company who tried to help me), my director, and the vice president. Every single person quit or was fired in a span of about three years. So in conclusion, if you desperately need a paycheck, this place will hire you so long as you have a pulse. But you will not enjoy your time here. Save yourself, you deserve better.
