Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 216 reviews)); "The benefits are good!" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 83 reviews)); "great team and people to work with" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 43 reviews)); "Minimal to no training for new employees." ((in 21 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys redundancy and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

London , Frimley , Belfast , Birmingham , Slough , Slough , Marston Green , Bradford , Guildford , Leeds

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Genesys

Genesys Reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews

5.0

30 Jan 2026

Supportive Collaborative Environment

Human resources specialist

Recommend

CEO approval

Business outlook

Pros

Supportive leadership and collaborative HR team Exposure to diverse HR processes and employee lifecycle Strong learning and professional development opportunities

Cons

No significant cons identified at this time

5.0

12 Jan 2026

Great place to work

Senior customer success manager

Recommend

CEO approval

Business outlook

Pros

Excellent caring culture Collaborative Great people Progressive Work life balance

Cons

Quite a bit of travelling

5.0

5 Dec 2025

Great people and great product

Director, professional services

Recommend

CEO approval

Business outlook

Pros

Market leading product Great culture

Cons

Possibly a lot of travelling depending on role

Viewing 1 - 3 of 2,707 Reviews

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Jobs at Genesys

Business Development Representative

Digital Marketing Manager - North

Director, UKI Expansion Sales

London, England

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Head of Professional Services Sales UKI

London, England

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Solution Consulting Manager

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Great people and great product

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