GetYourGuide Reviews | Glassdoor.co.uk

GetYourGuide Reviews

Updated 23 February 2019
133 reviews

Filter

Filter


4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
GetYourGuide CEO & Co-Founder Johannes Reck
Johannes Reck
102 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Nice, friendly people and of course pizza and beer on a Friday afternoon" (in 8 reviews)

  • "Perks - Free breakfast, Drinks, Virtual shares, Pension scheme, Yoga class and German lessons" (in 10 reviews)

Cons
  • "Forget about clarity (which is one of their core values), you will just be given generic reasons which don't make sens in the present situation" (in 5 reviews)

  • "salaries could be better regarding customer service people" (in 5 reviews)

More Pros and Cons

  1. "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time (More than a year)

    Pros

    Incredible culture and great team with very passionate individuals. Full of opportunities and growth potential.

    Cons

    Be ready for a fast growing company culture and to adapt to different situations.

    GetYourGuide Response

    19 Sep 2018 – Talent Co-ordinator

    Hi,

    Thanks for your review.

    It is great to hear that you are enjoying the GetYourGuide culture, and the group of smart, passionate colleagues we have working here. We are also glad that you... More


  2. "Product admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at GetYourGuide full-time

    Pros

    quick learning curve, decent pay

    Cons

    not flexible, mundane daily work

    Advice to Management

    be more responsive to employee needs

    GetYourGuide Response

    20 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for taking the time for writing your review.

    We are glad to hear that you enjoyed our dynamic atmosphere. We work hard to ensure that we are building a sense of community and... More

  3. Helpful (22)

    "Breach of Contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In reality, they are unreliable.

    Cons

    These are slippery people who have no regard for the "ethics" they pretend to on their site. Beware. Be realistic. New business with an uncertain business model and young founders with no respect for people or the law.

    Advice to Management

    Personal responsibility is the hallmark of a good organisation - something that Get Your Guide are not!


  4. Helpful (5)

    "Nice company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Freelancer
    Current Employee - Freelancer

    Pros

    As a freelancer, I can say I had and have a positive experience working with GYG. Payments always made on time and clear every month. Committment and quality of my work are always recognized, especially with extra tasks assignments if needed. Communication is great with my department manager. Friendly environment and atmosphere.

    Cons

    No cons experienced for my personal position.

    GetYourGuide Response

    29 Jan 2018 – Talent Co-ordinator

    Hi,

    Thank you for your review.

    We are happy to know that you have had a positive experience working with GYG from both a logistical standpoint as well as in the feedback you receive on your... More


  5. Helpful (5)

    "One of the best start ups in Berlin to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Even after leaving GYG I still consider it the best company I have ever worked for. Best thing about it? The people. They put a lot of effort into finding the right people for the company and that results into a really good work environment. Sure, it might be annoying to go through a really long hiring process, but they do it to make sure that the people who join are truly a good culture fit and on which you can always count on.

    They allow you to express yourself and your colleagues respect you, most managers are experienced and they know what they are doing while still staying down to earth. The management is very transparent and approachable, on a monthly level the whole company can see the results and all the numbers that they want to see. Even when things are not going well, they are still honest and share all the details with everyone.

    Oh, and the company is really really customer oriented. You will obviously sometimes have bad experiences and not every customer will end up happy, but GYGs management is truly customer oriented and they will do everything they can to offer the best customer experience to their customers.

    Some other things that you get as an employee : free breakfast, friday pizza and beers, great teamevent and company parties, good team environment etc.

    Cons

    Like every start up, its sometimes not that organized and some bad choices get made, but in general I never had a lot of complaints about it.

    Advice to Management

    Keep up the good work!


  6. Helpful (16)

    "Unstable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at GetYourGuide full-time (More than a year)

    Pros

    Young co-workers, friendly management team, opportunities to learn.

    Cons

    Inconsistent and sometimes wacky management decisions, frequent dismissal, big turnover, low salaries.

    Advice to Management

    Management team should stop focusing on acquiring new staff and working towards retaining efficient team members. Good people stay, when they feel valued.


  7. Helpful (1)

    "Great place to work! Lot's of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time

    Pros

    A lot of autonomy, responsibility and growth.
    Very diverse job with many different tasks means it is always interesting.
    Great culture! Lot's of friends to be made
    Great impact on the industry so far

    Cons

    A lot of work to juggle. This is not an 'easy' job but a job full of hard work, fun, prioritisation. It is not for someone who struggles to self motivate or organise themselves

    Advice to Management

    Make sure as the company grows larger and larger to keep the culture. A great culture = great atmosphere, happy employees and motivated employees.

    GetYourGuide Response

    20 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for your review.

    We are happy to hear GetYourGuide is a good fit for you and that you are learning and developing yourself through your work. We value our culture as one of the... More

  8. "Nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GetYourGuide full-time

    Pros

    Free breakfast, nice colleagues.

    Cons

    Upward mobility difficult, but not much more to say.

    GetYourGuide Response

    20 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for taking the time for your review.

    We are glad that you are enjoying your team and managers, as we believe our people are our biggest asset. Thank you for appreciating the free... More


  9. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GetYourGuide full-time

    Pros

    Good incentives are given by the management to retain the employees in the department

    Cons

    Behind the mask of startup culture and friendliness there is hidden office politics driven by sexual orientation and nationality

    Advice to Management

    Discuss the above point with every person outside of the HR department who is affecting the recruiting of new employees.

    GetYourGuide Response

    22 Mar 2019 – Talent Co-ordinator

    Hi,

    Thank you for taking the time for your review.

    We pride ourselves on the people working at GetYourGuide and could not agree more on our strong motivation to create the best product for... More


  10. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berlin (Germany)
    Current Employee - Anonymous Employee in Berlin (Germany)
    Recommends

    I have been working at GetYourGuide full-time (Less than a year)

    Pros

    Very dynamic Company. Great atmosphere. Real develop opportunities

    Cons

    The salary is just fine

    GetYourGuide Response

    22 Mar 2019 – Talent Co-ordinator

    Hi,
    Thank you for your review.

    We are glad to hear that you are enjoying our dynamic atmosphere. We place a big emphasis on creating great working teams and being very thoughtful about finding... More