GetYourGuide Reviews | Glassdoor.co.uk

GetYourGuide Reviews

Updated 12 January 2019
127 reviews

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4.0
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GetYourGuide CEO & Co-Founder Johannes Reck
Johannes Reck
99 Ratings

Employee Reviews

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Pros
  • "Nice, friendly people and of course pizza and beer on a Friday afternoon" (in 8 reviews)

  • "Free Breakfast and snacks and nice enough people" (in 10 reviews)

Cons
  • "As company is growing fast, some services may lack of staff" (in 4 reviews)

  • "Forget about clarity (which is one of their core values), you will just be given generic reasons which don't make sens in the present situation" (in 5 reviews)

More Pros and Cons

  1. "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time (More than a year)

    Pros

    Incredible culture and great team with very passionate individuals. Full of opportunities and growth potential.

    Cons

    Be ready for a fast growing company culture and to adapt to different situations.

    GetYourGuide Response

    19 Sep 2018 – Talent Co-ordinator

    Hi,

    Thanks for your review.

    It is great to hear that you are enjoying the GetYourGuide culture, and the group of smart, passionate colleagues we have working here. We are also glad that you... More


  2. Helpful (21)

    "Breach of Contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In reality, they are unreliable.

    Cons

    These are slippery people who have no regard for the "ethics" they pretend to on their site. Beware. Be realistic. New business with an uncertain business model and young founders with no respect for people or the law.

    Advice to Management

    Personal responsibility is the hallmark of a good organisation - something that Get Your Guide are not!

  3. Helpful (5)

    "Nice company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Freelancer
    Current Employee - Freelancer

    Pros

    As a freelancer, I can say I had and have a positive experience working with GYG. Payments always made on time and clear every month. Committment and quality of my work are always recognized, especially with extra tasks assignments if needed. Communication is great with my department manager. Friendly environment and atmosphere.

    Cons

    No cons experienced for my personal position.

    GetYourGuide Response

    29 Jan 2018 – Talent Co-ordinator

    Hi,

    Thank you for your review.

    We are happy to know that you have had a positive experience working with GYG from both a logistical standpoint as well as in the feedback you receive on your... More


  4. Helpful (5)

    "One of the best start ups in Berlin to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Even after leaving GYG I still consider it the best company I have ever worked for. Best thing about it? The people. They put a lot of effort into finding the right people for the company and that results into a really good work environment. Sure, it might be annoying to go through a really long hiring process, but they do it to make sure that the people who join are truly a good culture fit and on which you can always count on.

    They allow you to express yourself and your colleagues respect you, most managers are experienced and they know what they are doing while still staying down to earth. The management is very transparent and approachable, on a monthly level the whole company can see the results and all the numbers that they want to see. Even when things are not going well, they are still honest and share all the details with everyone.

    Oh, and the company is really really customer oriented. You will obviously sometimes have bad experiences and not every customer will end up happy, but GYGs management is truly customer oriented and they will do everything they can to offer the best customer experience to their customers.

    Some other things that you get as an employee : free breakfast, friday pizza and beers, great teamevent and company parties, good team environment etc.

    Cons

    Like every start up, its sometimes not that organized and some bad choices get made, but in general I never had a lot of complaints about it.

    Advice to Management

    Keep up the good work!


  5. Helpful (16)

    "Unstable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at GetYourGuide full-time (More than a year)

    Pros

    Young co-workers, friendly management team, opportunities to learn.

    Cons

    Inconsistent and sometimes wacky management decisions, frequent dismissal, big turnover, low salaries.

    Advice to Management

    Management team should stop focusing on acquiring new staff and working towards retaining efficient team members. Good people stay, when they feel valued.


  6. "Great people, average company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at GetYourGuide full-time

    Pros

    - People from most teams are great and
    - Somewhat relaxed atmosphere, which you'd expect from a start-up
    -

    Cons

    - Going more in corporate direction now
    - Certain departments are isolated from others
    - One manager can make all the difference (for better or worse)
    - Internal recruitment process is difficult, slow and time-consuming
    - Feels like management is gearing up to sell-off in 3 - 5 years time
    - Pay is too low for many positions, but not all

    Advice to Management

    Think more about customer retention. Be stricter on poorly performing suppliers. Be stricter with unethical tours.


  7. Helpful (1)

    "Great values and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GetYourGuide full-time (Less than a year)

    Pros

    -Company has great values and they are lived in a daily basis.
    -Company updates are well done; everybody knows short, mid and long term goals.
    -Everybody gets responsibility from day one.
    -Great culture with open feedback: you can openly contribute your ideas and thoughts.
    -Great opportunity to learn and share.
    -Great work-life balance and parents are more than welcome.
    -Nice perks: breakfast everyday, beer and pizza on Friday, Yoga, team events, German classes, extra budget for courses (online, offline...)

    Cons

    Salaries lower than market standards.
    As a big startup, some processes are not smooth, but the company is open to improve.
    Some managers were not ready to manage people / lack of leadership in some teams

  8. Helpful (1)

    "Limited vision, poor-quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GetYourGuide full-time

    Pros

    - Terrible senior leadership but lovely colleagues

    Cons

    - No upward mobility or career growth
    - Closed-minded leadership, systemic sexism
    - Huge disparity in salaries
    - High churn
    - Confusion in growth goals; quick but unsustainable growth approach


  9. Helpful (1)

    "Great company, not so mid-level leaders..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GetYourGuide full-time

    Pros

    Lots of room for learning, company is still growing and has a very good market fit.

    Cons

    Management still has lots of "startup phase" employees - people who were promoted for being there when they were needed. Some are too proud of what they did to see that the current scenario is of a large company and those practices were outdated.

    Advice to Management

    Forget it was once a startup and plan the company for the future.


  10. "Lots of learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at GetYourGuide part-time

    Pros

    - Culture
    - Awesome people
    - Cool office
    - lots of events

    Cons

    - Career growth limited
    - salaries not so good