Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 17 reviews)); "Benefits are great but I feel like" ((in 14 reviews)); "good pay not much hard work" ((in 12 reviews)); "Friendly work environment" ((in 6 reviews)); "Coworkers are awesome Well most of them are." ((in 4 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"The management also lied to 2 new staff (myself included) about an increase in pay after 3 months at the centre then refused to deliver and is taking advantage of staff by paying some coaches between 30% to 70% less than other staff to do the same job (with no rationale for level of experience and qualifications)." ((in 19 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 9 reviews)); "Little training with high expectations." ((in 8 reviews)); "Long hours; lots of paperwork" ((in 7 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

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Guest Services

Guest Services Reviews

3.2

50% would recommend to a friend

(208 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Culture and values

2.9

Career opportunities

2.6

Senior management

Guest Services has an employee rating of 3.2 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

208 reviews

2.0

16 Jun 2026

Free meals and friendly coworkers, but demanding management

Barista

Recommend

CEO approval

Business outlook

Pros

Free meals during lunch, nice guests and coworkers. Kitchen is clean and the food is pretty good.

Cons

Management is bit demanding and overwhelming at times even though they are nice as people. Normal restaurant expectations.

5.0

30 May 2026

Fun work environment with lower-than-average salaries

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Fun work, room for advancement.

Cons

Salaries are lower than average

2.0

7 Apr 2026

Okay as a seasonal job for young adults, not suitable as a career.

Dock hand

Recommend

CEO approval

Business outlook

Pros

Work tasks are simple, and easy to learn. Work day is usally 8 hours or less. Pay isn't terrible.

Cons

If you're scheduled less than 30 hours a week, you can't make livable income. Major disconnect between management and employees.

Viewing 1 - 3 of 208 Reviews

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