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Halfords Reviews

Updated 18 February 2018
274 reviews

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3.0
StarStarStarStarStar
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Approve of CEO
Halfords Chief Executive Officer Graham Stapleton
Graham Stapleton
4 Ratings

274 Employee Reviews

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Pros
  • The staff discount is pretty nice to have, and there are lots of other benefits available to you as an employee of Halfords (in 25 reviews)

  • Good part time job while studying (in 16 reviews)

Cons
  • Cannot be promoted if part-time (in 16 reviews)

  • Working conditions, extremely low pay, high expectations, lack of rewards, constant lack of staff (in 14 reviews)

More Pros and Cons

  1. "Great Place to Work with Many Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Redditch, England
    Current Employee - Data Analyst in Redditch, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Halfords full-time (More than 3 years)

    Pros

    An enjoyable and fun place to work where hard work is rewarded and no 2 days are ever the same. Company culture of all one team and there is never a shortage of colleagues offering to help you when needed. Training and development in an abundance with caring management where you can really progress your career.

    Cons

    Some days require longer working hours but this is not frequent and is for legitimate business reasons


  2. "Great place to work if you have the time to progress!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Halfords full-time

    Pros

    Great training
    Great career prospects
    No two days the same

    Cons

    Takes too long to progress

    Advice to Management

    If current colleagues have to do Gears 2 and Aspire to progress to management, why don’t external candidates who know less about the business????


  3. "Could be a great place to work, instead it's frustratingly bad!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Cambridge, East of England, England
    Former Employee - Sales Advisor in Cambridge, East of England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Halfords full-time (Less than a year)

    Pros

    The variety of the work involved within the job, I would say is exceptional for a retail company. There's quite a few skills to be gained on a daily basis (building and maintaining bicycles, fitting bulbs etc to cars) So it's great if you like working with your hands and finding solutions to problems. It's also great if you like working face to face with customers and giving advice on a large range of products. A day's work tends not to be too repetitive.

    Cons

    The training is minimal, you get given access to online learning resources known as "Gears", I believe there are 3 different stages at the moment. Gear 1 is mandatory and is supposed to be an introduction to the stores systems and products. You watch/read information about a certain topic, then have to complete a quiz to progress to the next section. Generally speaking it's better than nothing but, it's very boring and slow, it doesn't really prepare you for much in comparison to being mentored. A lot of learning tends to come on the job, which is basically down to you, there is often such a shortage of staff you will not be guided through most things. It's ok if you like a challenge but the team around you will have a massive variety of skill levels and it becomes frustrating when some basic competencies are not attempted by others.

    If you are an individual that has ambitions and is motivated to do well within your job you will be taken for an absolute ride. I found the shortage of staff meant that if the team isn't working together there are serious problems and you will feel the brunt of it. A lot of people work in Halfords that basically cannot be bothered and like to leave it to the rest of the people to show up on the shop floor. This tends to be the "management team" who's time is too important to help with a shop floor of angry customers who have been waiting for over 40 mins, instead their time is better suited to chatting absolute garbage for hours, with sections loosely related to work to make themselves feel like pioneers. This also applies to the typical retail stooges who enjoy sucking up to them at any given opportunity. The warehouse and colleague rooms are their typical abode and the hoards of customers on the front line are left to the few dedicated suckers that want to work.

    There are so many other things I could say about working for this company, and of course it's not all bad but the negatives are seriously bad. The employee turn over at the store I worked at said a lot about how things were and most likely still are.

    Advice to Management

    The short of it is, for the large store I worked at (Halfords Cambridge) the company simply doesn't attract the type of professionals necessary to make working there an excellent experience. There is a massive disproportion of workload amongst staff. The company isn't prepared to invest in either better payed staff who are competent and professional. They're completely aware of the amount of wait time and frustration the customers experience on a daily basis, it's in all the feedback and reviews (just check google, they also have their own private feedback) but their answer is to keep demanding more from second rate employees that will not change their ways and continue to avoid the consequences by leaving it up to others.


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  5. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Halfords part-time

    Pros

    Great department training and sales training

    Cons

    Wages are low for young people

    Advice to Management

    Promote cross store training


  6. "Fair experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Halfords full-time (Less than a year)

    Pros

    Genuinely supportive employer. Efforts are well meaning and people focused. For some roles, training and progression is available.

    Cons

    Cost saving efforts are felt. BYO teabags... Every time a friend or relative has a poor experience in a store, they will report it to you. Even if you just work in the staff canteen.

    Advice to Management

    Staff in store make the single biggest impression. Numbers of colleagues in store, reducing customer wait time, could be improved perhaps? And please provide milk and teabags?


  7. "Cycle Mechanic / Parts Fitter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic
    Current Employee - Mechanic
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Halfords part-time (More than 5 years)

    Pros

    Good environment, dependant on management.
    Excellent discount (25%)

    Cons

    Some managers very target orientated


  8. "Halfords Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redditch, England
    Current Employee - Anonymous Employee in Redditch, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Halfords full-time (Less than a year)

    Pros

    Great Courses on offer, team spirit and support from co-workers

    Cons

    Limited progression, under-evaluated, management intimidation and too controlling, salary not market-related

    Advice to Management

    Allow your staff to progress, stop trying to control everyone


  9. "Varied job, terrible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Friern Barnet, England
    Current Employee - Customer Service Associate in Friern Barnet, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Halfords part-time (More than a year)

    Pros

    The job is very varied. I find doing minor repairs to cars very interesting. I have had no problem branching out into doing other roles over the time I have been there.

    Cons

    The pay is awful. For the amount of responsibilities I have, the pay does not reflect this. Apart from completing the useless online training modules, there is no other way to get a better pay grade.

    Advice to Management

    The staff would be much more inclined to do a better job and be friendlier if they were paid more. With inflation at its current rate, nobody can survive on the pay being offered.


  10. "not great not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Halfords part-time

    Pros

    great for young people currently studying

    Cons

    poor pay, tedious work and always understaffed


  11. "good employee benefits and training opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Leeds, South East England, England
    Current Employee - Area Manager in Leeds, South East England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Halfords full-time (More than 3 years)

    Pros

    training, share save scheme, dental benefits

    Cons

    limited resources with people, needs to invest in it's people more

    Advice to Management

    invest in resource and opportunities


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