Harris + Hoole Reviews

Updated Jan 10, 2022

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Found 94 of over 95 reviews

2.8
37%
Recommend to a Friend
50%
Approve of CEO
Harris + Hoole Head of Harris and Hoole Andrew Sanders  (no image)
Andrew Sanders
15 Ratings
Pros
  • "Free coffee and meals and good chance of moving upwards in the company(in 16 reviews)

  • "Free coffee on shifts and occasional free food when closing(in 5 reviews)

  • Cons
  • "management is not checked enough from the head office(in 5 reviews)

  • "Poor pay, poor management, unfair star/ bonus system based on random incognito staff visits where(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Loved working here

      Dec 12, 2021 - Shift Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun job, they take coffee very seriously and I loved learning about my and developing my skills over time. Everyone who works there is truly lovely

      Cons

      Stressful at times when busy but that’s to be expected in any hospitality role

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    2. 1.0
      Current Employee, more than 1 year

      No breaks, no respect, false promises.

      Jan 10, 2022 - Barista, Shift Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee, free food, coffee tastes nice.

      Cons

      Don’t get contracted hours, abuse from customers, don’t get breaks.

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    3. 1.0
      Current Employee

      Harris and hoole

      Jan 9, 2022 - Supervisor in Guildford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee Early finish times No uniform

      Cons

      They don’t care about the employees No recognition Management is abusive Low pay No bonuses No room for progression

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    4. 5.0
      Former Employee, less than 1 year

      Great place to work

      Nov 5, 2021 - Shift Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learning and development opportunities Training Work culture and values Great team work Flexibility

      Cons

      Nothing different from any hospitality related jobs such as working weekends, but this expected with the nature of the job.

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    5. 3.0
      Current Employee

      Good

      Nov 2, 2021 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training, helpful managers, good coffee

      Cons

      I didn't have any cons

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    6. 1.0
      Former Employee

      Avoid at all costs.

      Nov 21, 2021 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - I can't think of any.

      Cons

      The huge number of unfilled vacancies on the company website should give you a pretty good indication of what it's like to work here. This company is rotten to the core, even by the standards of the UK hospitality industry. They will tell you that they offer great pathways for progression. These pathways are, in fact, a curse, and entail being made to work in the new role for several months with all responsibility and none of the pay, only for the final decision to come down to a 20 minute interview - in head office - with a person who has never so much as met you before, let alone seen you work. If you fail this interview, chances are you will *still* be made to work in a managerial/shift leader capacity - since you now have knowledge to do so. But, once again, without a pay rise. This is just one way in which they avoid paying staff appropriately. You will regularly be made to stay behind after your shift has finished to get the shop closed to their standards. You will not be paid. This amounts to nothing less than wage theft, and, at minimum wage, a serious breach of the same employment/minimum wage laws that JD Sports got hammered for. The 'mystery shopper' system, supposedly put in place to provide the chance of a pathetic 10% boost to an already paltry wage, seems to have been purposefully designed to cause tensions between workers and have them blame each other for lost income rather than the true culprit. It's clear to me that if the company is able to pay that extra 10% then they should do so anyway rather than holding workers' livelihoods to ransom behind some ludicrous incentive system that staff can be failed on for even the most trivial 'mistakes' - which include things like not harassing each and every customer that comes in for their name, even when the shop is empty and there is zero chance of getting orders confused. And believe me, these shops are often empty. The head office is aloof and utterly disconnected from the realities of front-line work. They cut hours to the point that many shifts are now worked solo, but expect in-store standards to remain the same as before. This, while failing to uphold even the most basic standards on their end - with shockingly poor food quality (stale cakes, stale bread... stale everything) and 'specialty grade' coffee beans being delivered to shops many weeks, even months, after the roast date. Having to serve this stuff is frankly embarrassing and I was not shy about telling customers which items to avoid. Almost every former 'hooligan' I know has said leaving this shambles is one of the best decisions they ever made. Now more than ever it is the workers who hold the power in this industry. Look elsewhere. Don't let yourself be exploited. Avoid. Avoid. Avoid.

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    7. 1.0
      Former Employee, less than 1 year

      Slave labour

      Nov 12, 2021 - Cashier/Barista in Cambridge, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Next to no hours offered

      Cons

      Min wage No benefits Used stale coffee beans

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    8. 2.0
      Former Employee, less than 1 year

      Fun

      Oct 17, 2021 - Assistant Manager in Twickenham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team work consistency is progressive

      Cons

      Overtime hours not well balanced

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    9. 1.0
      Current Employee, more than 3 years

      COVID Response Revealed All

      Oct 24, 2021 - Assistant Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are some but I don't want to encourage anyone to work here.

      Cons

      This is a subsidiary of Cafe Nero and operated with the same disregard for its employees' humanity. When furlough became conditional, most people had been made redundant. Lone working has become the norm, every person is asked to do 2 people's jobs for half a persons pay, while the company does not pay corporation taxes and gets away with a lot of free labour through exploiting its human resources. Management does not exist, nothing matters apart from profit. Your wellbeing is less important than the most unimportant thing you can think of. Please work for independent companies and spread the word of the evil that this company (and other members of the Italian Coffee Holdings) gets away with.

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    10. 5.0
      Former Employee

      My favourite place to work

      Jul 3, 2021 - Student in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good management, fantastic training program

      Cons

      Busy coffee rushes, short breaks

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