Harris + Hoole Reviews

Updated 14 Jan 2021

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3.7
64%
Recommend to a Friend
72%
Approve of CEO
Harris + Hoole Head of Harris and Hoole Andrew Sanders  (no image)
Andrew Sanders
6 Ratings
Pros
  • "Free food on break, free coffee, retail discount on coffee equipment(in 11 reviews)

  • "Great training on the understanding of coffee and creating the perfect blend(in 5 reviews)

Cons
  • "After leaving I spoke to head office who specifically said that they knew they were not paying baristas enough to live on(in 4 reviews)

  • "management is not checked enough from the head office(in 3 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Fantastic place to work"

    5.0
    Former Employee - People Partner in London, England

    I worked at Harris + Hoole part-time for more than a year

    Pros

    Great team, culture, coffee, learning opportunities

    Cons

    Leadership and ownership has changed since I left so I'm not sure!

  2. "Not paying for work done"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in London, England

    I worked at Harris + Hoole part-time for more than a year

    Pros

    The team dynamic can be really, really good, and the company does a pretty good job fostering a positive atmosphere (if a bit saccharine at times). My manager and assistant managers consistently looked out for me and my coworkers. I made a lot of friends working at Harris + Hoole! Their barista training programs are also really solid.

    Cons

    Biggest one: they don't pay you the hours you actually work. You're paid for (in my time) the first half hour before the shop opens (if you're opening) and the first half hour after closing (if you're closing). Assistant managers regularly arrive an hour before open, though, and depending on the size of your store you can easily be there for an hour/hour and a half after close. Those half hours, month after month, add up to hundreds of pounds stolen from the staff. Not cool!

    Continue reading

  3. "Fake"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Barista 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Harris + Hoole full-time

    Pros

    You can get free coffee

    Cons

    They treat you like you’re stupid

    Continue reading
  4. "alright"

    3.0
    Current Employee - Barista in Guildford, England

    I have been working at Harris + Hoole part-time

    Pros

    u get lots of free coffee

    Cons

    there is very bad management

  5. "Good coffee good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shop Manager in Hemel Hempstead, England
    Recommends
    Neutral Outlook

    I have been working at Harris + Hoole full-time

    Pros

    Great company to work for.

    Cons

    N/a good place to work

  6. "Review for barista at harris and hoole"

    3.0
    Former Employee - Barista 

    I worked at Harris + Hoole full-time

    Pros

    Great teamwork, excellent coffee, valuable transferrable skills

    Cons

    Overly rigid, repetitive, tiring, stressful at times

  7. "amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harris + Hoole part-time for more than 3 years

    Pros

    work life balance, look out for its employees

    Cons

    none that I can think of, the usual ones you experience working in coffee

  8. "Good Company, terrible shop"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader in Amersham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Harris + Hoole full-time for less than a year

    Pros

    Excellent coffee training and extremely supported by head office in learning about coffee. Really enjoyed the three days in their test kitchen.

    Cons

    Appalling management at a shop level, could be specific to my location but found my shop manager extremely unprofessional. Was left to pick up a lot of the slack and received little to no training from shop manager in my shift leader role, was then reprimanded for making mistakes while not being taught the correct way originally. The shop was often quiet and I was often very bored, yet was constantly put on overtime.

  9. "Awful place to work"

    1.0
    Former Employee - Barista in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Harris + Hoole full-time for more than a year

    Pros

    There were no good reasons to work here. Only being paid twice a month

    Cons

    Awful people. All over the company

  10. "Great place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista, Shift Supervisor in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Harris + Hoole part-time for more than a year

    Pros

    Great training on the understanding of coffee and creating the perfect blend The team members were helpful and great to ask for help when needed Overtime available at other branches which is great way to perfect your barista skills

    Cons

    Can get busy at peak times which is worse when understaffed Morning and closing tasks can be overwhelming as there is not a lot of time given for it.

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