Does Heartwood Inns pay their employees well?

According to anonymously submitted Glassdoor reviews, Heartwood Inns employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Heartwood Inns. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Heartwood Inns?

56% of Heartwood Inns employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Heartwood Inns 2.9 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Heartwood Inns?

Bartender (7) , Server/Waiter (7) , General Manager (6) , Assistant Manager (4) , Food Runner (3) , Server/Waitress (3) , Front of House (2) , Manager (2) , Waiter/Waitress (2) , Waitress (2)

What are the pros of working at Heartwood Inns according to real employee reviews?

"Great people, FOH and BOH." ((in 3 reviews))

What are the cons of working at Heartwood Inns according to real employee reviews?

"Long hours for learning new things" ((in 6 reviews)); "Can be stressful sometimes, pay could be better." ((in 4 reviews)); "Lack of care for staff with certain issues." ((in 3 reviews))

What are the top reviewed Heartwood Inns locations?

London , Histon , Cambridge , Teddington , Cobham , Newbury , Berkhamsted , Bushey , Parkstone , Upminster , Weybridge , Downside , Reigate , Bournemouth , Stanmore , Nottingham

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Heartwood Inns

Part of Heartwood Collection

Heartwood Inns Reviews

3.7

56% would recommend to a friend

(48 total reviews)

Mark Derry

76% approve of CEO

48% positive business outlook

Ratings by category

4.2

Diversity and inclusion

3.3

Culture and values

3.3

Career opportunities

3.2

Senior management

3.0

Compensation and benefits

2.9

Work/Life balance

Heartwood Inns has an employee rating of 3.7 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Heartwood Inns employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

48 reviews

2.0

16 Jun 2026

Nice tips and rota in advance, but poor management & HR.

Server/waiter

Recommend

CEO approval

Business outlook

Pros

You get tronc & tips (sadly is not standard is most other restaurants I've worked in) Rota at least 2 weeks in advance.

Cons

The managers often ask waiters to deal with difficult/aggressive customers because they, "dont want to right now". When you raise any issues with the larger companies HR dept, it's more like dress-up pretend HR, rather than a real HR. They listen and nod to your major complaints, but ultimately do nothing.

3.0

7 May 2026

Supportive team and good food, but understaffed and long hours

Waiter/waitress

Recommend

CEO approval

Business outlook

Pros

Good and cheap staff food Lovely team of coworkers Good paid training when I joined Good 50% off staff discount Free staff drinks on Saturday night if we do well

Cons

Often made to stay after your scheduled hours with no choice Shifts often cancelled with no explanation Long evening shifts where you can work from 4pm-12am without a break or any food Inconsistent hours every week Often not enough workers when you’re on shift so it’s understaffed

1.0

11 Apr 2026

Terrible HR practices

Assistant manager

Recommend

CEO approval

Business outlook

Pros

Good processes, but few follow them. Top notch food

Cons

Favouritism plays a huge part in opportunities. Hospitality takes second place to bean counters, creating a short-term focus. Evident age discrimination.

Viewing 1 - 3 of 48 Reviews

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Jobs at Heartwood Inns

Server/Waiter/Waitress

Server/Waiter/Waitress

Deputy General Manager