Heathrow Express Reviews | Glassdoor.co.uk

Heathrow Express Reviews

Updated 28 Oct 2019

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2.5
28%
Recommend to a Friend
Heathrow Express Managing Director Les Freer
Les Freer
0 Rating
  1. Helpful (1)

    "Customer Assistant service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Revenue Ticket in Paddington, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heathrow Express full-time for more than a year

    Pros

    It is good to meet people from different countries and help to make there journey comfortable or reach Heathrow airport on time for there flights .

    Cons

    Tracks failure cause great distribution for Heathrow express

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    Heathrow Express2017-07-06
  2. "DO NOT Work Here Unless You Like Being Treated With Total Disrespect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Heathrow Express full-time for more than 5 years

    Pros

    Staff travel discounts Can meet some great people in the front-line team

    Cons

    Management treat front-line staff with no respect whatsoever VERY rude/condescending management No opportunities to progress Poor salary Poor working conditions Bad roster No work-life balance

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    Heathrow Express2019-10-29
  3. "It’s a rail company within london"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Heathrow Express part-time

    Pros

    It’s a busy service and lots of great people

    Cons

    Not too many downsides except the shift patterns

    Heathrow Express2018-11-25
  4. "Security and passenger sevices at heathrow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Hounslow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heathrow Express for more than 10 years

    Pros

    Job security,great company,future looks good

    Cons

    No problems,rise to any challenge

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    Heathrow Express2018-10-11
  5. "IT Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Manager in Heathrow, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Heathrow Express full-time for more than a year

    Pros

    Interesting technology with ticketing systems and onboard fibre on trains. Huge number of systems and vendors to manage which make for a challenging and potentially satisfying work experience.

    Cons

    Everything is outsourced so it can get challenging to managed multiple vendors especially when they are competitors.

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    Heathrow Express2018-04-10
  6. Helpful (1)

    "Run a mile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Heathrow Express full-time for more than a year

    Pros

    Good roster, 6 on 3 off.

    Cons

    Morale is extremely low at Heathrow Express, mostly due to the aggressive management style.

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    Heathrow Express2018-05-13
  7. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heathrow Express full-time for more than a year

    Pros

    Good money, flexible working hours, good management

    Cons

    Not enough career progression

    Heathrow Express2018-01-21
  8. Helpful (1)

    "MD needs to go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heathrow Express

    Pros

    Was a really tight knit and pleasant organisation to work for with some really friendly individual who care about their jobs and colleagues

    Cons

    The new MD Fraser Brown has single handedly managed to destroy the business and the future for HEx looks grim.

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    Heathrow Express2017-06-09
  9. Helpful (2)

    "Not an ounce of compassion and a group of managers who all seem to have different understandings of rules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Host in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Heathrow Express full-time for less than a year

    Pros

    *Having free travel between Reading and Paddington and the ATOC Discount card *Nice amount of working hours - Good work life balance

    Cons

    *The management, *Differences in pay, *Contacting HR - Not consistent with their communication unless it is something THEY want/need. *Certain members of staff being able to make inappropriate comments and management saying that "it's just their character", *Their probationary system and how each manager seems to have a different understanding of rules and procedures during it. Bit of a farce with pay... Low wage for Hosts and little chance of a rise to meet cost of living. Yet they can afford to hire famous faces for ads and campaigns. There is enough money coming in, where on earth is it all going?!

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    Heathrow Express2017-02-12
  10. Helpful (3)

    "A company in decline with potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Host 
    Neutral Outlook

    I have been working at Heathrow Express full-time for more than a year

    Pros

    Great colleagues, focus on customer service, everyone willing to help each other out, good customer base

    Cons

    Low pay, no investment from senior management as uncertainty around future of business. High turnover of new staff due to a combination of low pay and shortened training program.

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    Heathrow Express2016-10-16
Found 16 reviews