Does HiOperator pay their employees well?

According to anonymously submitted Glassdoor reviews, HiOperator employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at HiOperator. This rating has improved by 13% over the last 12 months.

How satisfied are employees working at HiOperator?

38% of HiOperator employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HiOperator 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at HiOperator?

Customer Happiness Engineer (12) , Customer Service Representative (12) , Fraud Investigator (5) , Customer Service Guru (4) , Shift Lead (4) , Customer Service (3) , Account Manager (2) , Bank Fraud Analyst (2) , Customer Service Agent (2) , Manager (2)

What are the pros of working at HiOperator according to real employee reviews?

"Great people to work with." ((in 9 reviews)); "most of the coworkers are nice and willing to help" ((in 6 reviews)); "Seems like the mgrs care about making a good culture." ((in 4 reviews)); "Competitive pay" ((in 3 reviews)); "accessible leadership" ((in 3 reviews))

What are the cons of working at HiOperator according to real employee reviews?

"No training, unprofessional, will not last," ((in 10 reviews)); "A few highlights: Management is USLESS (the owners are clueless), un achievable goals, unhealthily work conditions/environment." ((in 10 reviews)); "CEO and CTO fight in front of us, there is no filter and they talk poorly about employees in the room." ((in 6 reviews)); "Above them were no less than 5 managers in the same time frame." ((in 5 reviews)); "Besides upper management, the work culture is decent, a lot of the people that work there are nice and fun to talk to but the longer you work there, the more you keep seeing the people you like and the good workers leaving." ((in 4 reviews))

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HiOperator

HiOperator Reviews

2.7

38% would recommend to a friend

(105 total reviews)

Elizabeth Tsai

52% approve of CEO

36% positive business outlook

Ratings by category

3.0

Diversity and inclusion

2.8

Work/Life balance

2.6

Culture and values

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

HiOperator has an employee rating of 2.7 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HiOperator employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

105 reviews

4.0

3 Jun 2026

Remote work is nice, but performance scoring feels unfair

Customer service agent

Recommend

CEO approval

Business outlook

Pros

Remote work - no phone calls which was nice depending on which channel you were working

Cons

If you run out of tickets, or the system shuts down, it negatively impacts your performance score, which isn't really fair if you can't help that there are no tickets available and have 10+ people working one channel.

1.0

30 Mar 2025

Not worth it

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

No phone calls and you can listen to music while working

Cons

Double standards, insufficient training for new hires and experienced agents learning a new client. No ramp up period despite them saying there is. The system is always bugged so you have no idea where you are on your kpis. Any mistake on a ticket is 25 off your qa score. Literally one comma missing costs you 25 points.

1.0

27 Mar 2025

Horrible place to work

Customer happiness engineer

Recommend

CEO approval

Business outlook

Pros

Coffee Pretty View Can't think of anything else.

Cons

Micro Management No growth opportunities Rude Upper Management Rude HR person Horrible Expectations Horrible Training

Viewing 1 - 3 of 105 Reviews

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Jobs at HiOperator

Customer Happiness Engineer

Senior Software Engineer

Dallas, TX

US$120K - US$120K /yr

(Employer provided)

View job