Hyatt Reviews

Updated Jul 23, 2021

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Found 4,172 of over 4,653 reviews

4.2
81%
Recommend to a Friend
94%
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
1,593 Ratings
Pros
  • "Great benefits, free lunch, caring leaders(in 288 reviews)

  • "Very great company to work for, truly cared for each employee to be their best(in 152 reviews)

  • Cons
  • "Long hours but well compensated(in 243 reviews)

  • "The job had relatively low pay but that is usually a given in the hotel industry until you reach a certain level(in 82 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 10 years

      Good company to work for

      Jul 21, 2021 - Server/Waiter in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive salary, good benefits package

      Cons

      uniforms provided with low quality design

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    2. 4.0
      Former Employee, more than 3 years

      Better than most Hotels

      Jul 20, 2021 - Sales in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hyatt is more ethical than most Hotels

      Cons

      Hotels still treat most staff terribly.

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    3. 1.0
      Former Employee, more than 1 year

      Horrible company, stay away

      Feb 20, 2021 - Front Office Host in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Meals on duty, complimentary nights

      Cons

      Everything. I need to highlight how accurate is a previous review on this site: “Guest satisfaction is not a priority, the management is only focused on numbers therefore the team is constantly working under pressure. No matter how hard the day has been, if you don't bring them numbers you are taken to the small office and shouted for half an hour (after your shift has ended). If you are not liked by someone within the management team, you are taken to this small office everyday and told off, until you give up and resign.” It is also true that only poor skilled people are getting promoted and their only skill is to “report” and being the bad cop of the situation. Management is really bad and Front Office managers do not want to work on Weekends, which gives a horrible example and also do not care about your wellbeing. Andaz London Liverpool Street DOES NOT respect the Hytt company motto: we care for people so they can be their best, that is an absolute joke in their case.

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      1 person found this review helpful
    4. 3.0
      Former Employee, more than 1 year

      Hungry and neglecting

      Apr 29, 2021 - Duty Manager in Hayes, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good incentives and perks for staff

      Cons

      Management not keeping up with their promises. Company is customer orientated but would sell a kidney for money so that managers can reach targets. One of their core values is ‘we care for people so they can be their best’ ... well that’s an area that needs addressing as selling fake hopes so that you can get through with your stuff and in the end to make others suffer is not a long term key to success. In this company the rich get richer and the poor are ‘teaser controlled’ so they know where they stand. No TQM encouragement and a very delegative management.

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    5. 5.0
      Former Employee, more than 1 year

      Decent

      May 19, 2021 - Software Engineer in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      not too bad at all overall

      Cons

      could have more benefits for new joiners

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    6. 3.0
      Former Employee, less than 1 year

      Housekeeping

      Jun 19, 2021 - Floor Supervisor in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free meal on duty and uniform

      Cons

      Long hours and rotating shifts

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    7. 5.0
      Current Employee

      NA

      Mar 27, 2021 - Front Office Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Responsible for guests Hospitality and fulfilling their whole needs to ensure they are satisfied at high levels Welcome guests during check-in and giving a farewell to guests while checkout Handling guest complaints and concerns in an efficient and timely manner

      Cons

      Overseeing VIP guests, arrivals and departures; coordinating and multi-tasking job duties in a busy environment Adhering in compliance with Restaurant operating controls, SOPs, policies, procedures and service standards

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    8. 4.0
      Former Employee, more than 3 years

      It’s a fantastic brand to work for

      May 17, 2021 - Sales Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall great company perks. 12 complimentary nights at other properties

      Cons

      No support with career progression. It can be long hours. Hard to progress with the company

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    9. 5.0
      Current Employee, more than 5 years

      Great Company to work for

      Mar 8, 2021 - Anonymous Employee in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Development, Culture, Values, Environment, International

      Cons

      Sometimes too focused on business rather than employees

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