Hype DC Reviews

• Area manager was UNPROFESSIONAL, UNEDUCATED, and ridiculously PETTY. No tolerance for employees who do not kiss their feet and would rather replace highly skilled staff members with new vulnerable employees, rather than resolve conflict. Will talk behind employees' backs if they have a personal issue and is passive aggressive when being confronted even about small disagreements. Lacked transparency with the team which is highly unethical. • FAVOURITISM towards certain staff members who were always given long shifts and rostered on busier days, despite negative work attitude. Unfair allocation of shifts because of this. • COUNTERPRODUCTIVE performance based rostering: lower ranking employees on the KPI ladder would be rostered on the more quiet, low foot traffic days with little potential to achieve higher sales and KPI rankings for the following week, resulting in a continuous cycle of minimal shifts. This rostering system also created TOXIC COMPETITION between the team. • Constantly being MICROMANAGED and CONDESCENDING attitude towards staff members. Will never give proper recognition for high achievements of individual staff and stores but will focus on the negatives. • Did not take complaints and enquiries seriously and management did not enforce effective conflict resolution procedures. • Product selection as of recent has been horrible! There is absolutely NOTHING "exclusive" or "premium" about 97% of their range. Newer and vulnerable recruits lack knowledge and passion about sneakers and fashion in general and are obviously only hired by management to slowly replace the older team who are now aware of the toxic work culture. • "Training shifts" were given to employees who didn't meet KPI's but were given absolutely no training because management knows they are already highly skilled. • Senior casuals are expected to be able to perform all tasks a manager would know how to do, despite only being paid not much more than a regular casual. • Condition and organisation of the stockrooms at my particular store was appalling. Management refuses to pay staff to do stock shifts even though this impacts upon the ease of finding shoes and can lead to potential stock errors.

- Accent Group has massively narrow-minded sales culture, only ever valuing sales - area managers constantly scrutinising why KPIs not met and were never reasonable about the time it takes to do other necessary tasks (clean store, booking in stock, etc) - they literally only value you if you can make your budget every single shift, constantly watch you and pressure you if you don't make budget even twice in a week - upper management believes that store traffic should somewhat equate to sales made, disappointed when not - always pressure you to chat to your customer about unrelated things before trying to help the customer find shoes, even if the customer knows what they want and aren't chatty - hired kids who just got out of high school, had no sense of responsibility, literally could only sell shoes and did not know how to do anything else, always disrespected and complained about managers (I know the managers were not great but there was little to no respect for them from the beginning - work needs to be done whether or not the manager is good) - managers constantly changing - managers and area managers were not good with people; condescending, passive-aggressive, never relaxed, genuine or open about the business - literally cut your hours the following week if you had bad sales one week, impossible to get hour guarantees if you work in quiet store with less sales - some managers forced the attitude that their store was a big friendship group, did not prioritise or value a professional work environment, made staff uncomfortable by trying to force a fun energy - area managers never valued or asked for staff feedback on new managers, waited for things to get really bad before doing something about bad managers (which doesnt even happen sometimes because employees often think its too dramatic to make a complaint) - racist toward customers who are not fluent in English, managers never once called out this behaviour, one former manager was an instigator of racist and passive-agressive action and speech toward tourists - no actual HR department since Accent Group - no training for any banking, till, refunds etc. only learn on the job, meaning lots of mistakes