ICSN Group Reviews

3.0

42% would recommend to a friend

(10 total reviews)

Joon Lee

43% approve of CEO

9% positive business outlook

Reviews by job title

10 reviews
1.0
24 May 2020
Recommend
CEO approval
Business outlook

Pros

There's an opportunity to learn more about manufacturing processes and the ability to work in many different phases of contract manufacturing.

Cons

Accountability Company lacks and defines accountability differently for each team. Monthly Sales Reports and Weekly AR Reports are only generated by select teams. Each team has different sets of rules and expectations. Tasks delegated from the CEO only get carried out by a few members of the staff. Upper management lacks initiative, whereby manager will take naps during work hours, repeatedly engage in non-work-related recreational activities (watching television shows/sports, practicing golf swings, frequent smoke breaks etc.) and delegates all tasks/communication to lower level staff. I'm not kidding when I saw that managers take smoke breaks every hour and for more than half the work day while lower level staff are doing all the work. Employee Development/Compensation No clear route towards advancement, promotion, and employee development. Zero structure and framework established for performance reviews and salary. There are no outlined performance metrics and "success" is solely based on sales volume and revenue, but staff roles are defined as project management and inventory management. No clear route for staff to expand sales as sales team are 3rd party clients in retirement age. Lower level staff are severely underpaid (Starting $30k, increases to $36k after probation) with no structure towards salary reviews. As a result, employee turnover rate is frequent and 11 employees left the company over a span of a year and five months. The company roster only has 15 positions (1 CEO, 3 AR, 4 Managers, 7 PM/APM). Communication Two primary languages used on a daily basis to communicate leads to increased segregation between lower level and management. There is no transparency between upper management and lower level staff. All directives and initiatives from CEO are communicated only through upper management and management fails in delivering the information. All hands meetings should be a serious consideration to promote transparency and clear communication/directives. PTO/Lunch Requested time off is very limited and any time off is looked down upon. 3 personal days a year AFTER the first year. Sometimes you will not be paid for days you take off. Wednesday/Friday lunches are not yours and they turn into company meetings, used as an outlet to communicate company directives or discuss religious/political values and beliefs. Vacation time is often interrupted by work related tasks. Corporate Structure Corporate structure is set up in a way where there is no cross-functional team work. As a result, information is mismanaged and tasks/actions are repeated leading to wasted time. Resource Management The company is under-staffed and short hand, yet still expected to accomplish high quality of work and complete all work-related tasks. Frequent employee turnover and zero rewards for loyal staff. Micro-Management Team members are required to CC everyone in all communication. All tasks/actions are observed and delegated. Zero autonomy. Lower staff members are expected to run errands and conduct all transactions during business trips. Workplace Safety/Manual Labor/RMA Work Job description fails to mention warehouse and manual labor. Lower level staff solely responsible for hard manual labor while upper level staff micro-manages and delegates. Zero workplace safety training and employees are expected to operate fork lifts, lift/carry heavy boxes, and inspect/repair parts. Business Travel Employees are discouraged from using rideshare services to get to the airport and are encouraged to use their own money/resources in order to get to the airport. Frequently staff members are pushed towards driving far distances off business hours and are not reimbursed.

1.0
4 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Allowed you to build your resume and your administrative skills while working on building your career.

Cons

There were so many issues with this company. First, there is no structure within the company. The CEO and controls the entire company. Thus, creating a lack of opportunity for those to discuss their wants, needs and concerns without fear of losing their job. All of the managers were extremely clique-y. They spoke mostly Korean and did little to offer you constructive criticism, solid training and team morale. They often gossiped about you or other employees in the office rather loudly or constantly took naps or smoke breaks. Management smoked so frequently that you often could not reach them for help at a reasonable time. Their smoke breaks ranged from 15-30 minutes every hour while other employees (past and present) are berated for taking short walks to catch some fresh air from breathing secondhand smoke constantly. The CEO would also constantly gossip about past employees. Citing inaccurate and unprofessional statements to build fear in the present employees to yearn them not to quit. There is no set time off. I was told one thing by the CEO and then was told another by my manager and co-workers. It was not clear how many days off we were given. We were given “personal” days where we can take time off when we need to, but we must be wary of how often we do it, lest the CEO or managers gossips about it behind our backs. Expect your pay to be cut if you do miss a day, even for unforeseen circumstances. The CEO and management would often berate you in public (with their office door open, with others on the phone while on speaker or during mandatory lunch time). Lastly, there is one vague training manual, but no real training. You are told to read over the manual several times and memorize it and then just watch your team member perform their tasks and hope you understand it. If you make any mistakes you aren’t given the space to learn from them, except, you are brought into the office and berated and then told that you will be “constantly supervised” from here on out. There is little learning to do within this company and little skills to be developed as you are constantly being “checked” without proper feedback and further training.

1.0
8 Feb 2020
Recommend
CEO approval
Business outlook

Pros

You can learn about the contract-manufacturing industry. Die casting, Extrusions, Stamping , etc The Owner is a nice and personable individual.

Cons

They cycle through new grads and pay them below subpar salary. During my 2 years, I have seen over 15 people leave. Most people will only stay for year and move on. The industry is dying and profits are nonexistent. As more and more people leave, upper management will distribute workload on to the few remaining and expect you to do more work with little compensation. The culture is terrible. Senior Management consists of all Korean older men. They will speak to each other in Korean all the time. Management will go out every 30 minutes and smoke cigarettes, sometimes staying outside for over an hour. They do this all the time. Literally go out 10~15 times a day. Managers will be playing games or watching TV when you go into their office sometimes. You are micromanaged like crazy. With the very little work that they do, all assistant project managers get fed up very soon and leave. There is no such thing as a raise or bonus in this company. I've been told that IF you are lucky to even receive a SMALL raise, you take whatever is given. There hasn't been a raise given within the last couple of years. There is no room for advancement. Management has been the same for the past 10 years and their company model is to cycle through new grads. You are better off having no work for a couple of extra weeks~months and finding a company with better culture and career opportunities. I have literally seen employees quit on the spot without giving a 2 week notice. That is how bad it is. Vacation ~ You can THREE vacation days after ONE YEAR of work. Although you are salary, there were instances where if you took some days off, you were not paid for those days. Wednesdays and Fridays, lunch is provided but the culture is so down that no one wants to talk. You have to awkwardly sit there and listen to politics,religion.

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Glassdoor has 10 ICSN Group reviews submitted anonymously by ICSN Group employees. Read employee reviews and ratings on Glassdoor to decide if ICSN Group is right for you.