There is virtually no growth here. Training is nonexistent, and with no established procedures, you’re left to guess and figure out problems with no guidance. The work is primarily basic helpdesk tasks with little to no real security exposure, so you won’t gain meaningful experience or professional development. You are required to start on the night shift, and moving to days only happens if someone leaves. Regardless of tenure, job security is poor — even one mistake can cost you your role. Management relies on heavy micromanagement, offers false promises, and creates a demoralizing environment that can drain your passion for IT. Reviews painting this as a great place to work are misleading; you will quickly regret the decision. Your Level 2 analyst is often unsupportive and even demeaning, questioning your abilities rather than helping you grow. The benefits are subpar, and your sick days are combined with your PTO. This specifically reflects the Miami Lakes location.
