Intercom Reviews

3.9

78% would recommend to a friend

(471 total reviews)
avatar

Eoghan McCabe

68% approve of CEO

88% positive business outlook

Intercom has an employee rating of 3.9 out of 5 stars, based on 471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

471 reviews
2.0
9 Aug 2023

Totally different from the company I joined

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Lots of great, talented co-workers - Excellent lunch offerings

Cons

Over a short period of time, the CEO has completely transformed the atmosphere at Intercom from open and welcoming of different opinions, to tense, fearful, and intolerant. He's frequently said that anyone who's not visibly excited about every element of his plan is welcome to work elsewhere, and I'd guess that lots of people are waiting for a better job market to do just that. There's no room for input or feedback and in fact he's said that taking employee feedback is a sign of weak leadership (unless it's just from the highest performers). There's a lot of ineffective management at all levels. Happens everywhere but it's very noticeable at intercom right now.

2.0
17 Nov 2022
Recommend
CEO approval
Business outlook

Pros

- The people I work with day-to-day are excellent. Everyone can be trusted to do their job and do it well. - I'm a big fan of Intercom as a product and enjoy working on it. There are really interesting problems to solve. - There are plenty of opportunities for growth, and it's great to see engineers have a path to either continue as an IC or go into management.

Cons

- The CEO will not accept feedback unless it's 100% positive and in agreement with him. My colleagues will share very polite and fair feedback, but he will ignore it claiming they're not "the best", nor are they "strong" and if any of us don't like it, we should quit. Not exactly a display of the growth mindset we allegedly value? - I was deeply unimpressed to hear the CEO insult the legally required consultancies for making people redundant in Eire and the UK, multiple times. These laws are there to protect workers, so it's disheartening to hear that it seems he'd like it to be easier to get rid of us en masse. - The change in strategy has *still* not been translated into what it means for us in engineering. Plus the restructuring that's incoming due to layoffs, we have no idea if what we're working on now (and planning to work on next) is aligned with the strategy and what our team structures are going to be longer term. - The open and honest culture is slowly dissolving. Who would want to share non-positive feedback if they're just going to be met with vague insults?

1.0
2 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Decent compensation and benefits Modern tech stack and infrastructure in parts of the org

Cons

- Sadly a culture of fear and self-preservation dominates. - Leadership, including senior directors are often very unpleasant to deal with. - Multiple instances of serious misconduct were formally reported and quietly buried. - Nepotism and favoritism dictate career growth, not skill or impact. - Women and underrepresented groups face systemic barriers and micro aggressions. - Collaboration is undermined by territorialism and gatekeeping. - High attrition among high-performing engineers and poor retention.

Viewing 1 - 3 of 471 Reviews

Glassdoor has 494 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.