Interlaced Reviews

- Company went through two acquisitions by two different holding companies within the span of two years during my tenure with the organization, luckily no staff was let go involuntarily due to this (however some were let go as a result of the COVID-19 pandemic). Neither parent company offered sufficient assurance their jobs were safe after the acquisitions, leading to some leaving on their own accord and finding better, more stable jobs. - Systems team went through a massive restructuring after the second acquisition. President/COO became Manager of the Systems team, the former manager got demoted and sent to another department; as a result, this individual was set up for failure (that individual also no longer works for the company). President was, in my opinion, too hands-off of a Manager for my liking. Too much emphasis on meeting quotas, and not enough attention on the quality of tickets/length of time to resolve tickets. - Aforementioned new manager/President/COO promised training on new technology to me. Some got it, but it never came for me. - Lack of emphasis on documentation. The company proclaims to be at the forefront of SOPs, but they do not practice what they preach. This led to incomplete, incorrect, or out-of-date documentation or SOPs. The company needs to allow employees to set aside time for documentation gathering/writing, and ONLY that, or hire a technical writer. - Company went through several changes in its service offerings, including the MDM offered, which, was not only a very confusing service, but is vastly inferior to previously offered MDMs for clients. The switch was made for budget reasons.

The management team is terrible after acquisition by Evergreen. They do not have their employees backs at all and do not hesitate to throw a member of the team under the bus when convenient. This causes turnover and turmoil and makes for a miserable work environment. Their responses to constructive criticism are defensive and often met with light retaliation.