Intouch Games Reviews

Updated 13 Jan 2021

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3.7
64%
Recommend to a Friend
56%
Approve of CEO
Intouch Games Managing Director Simon Wilson  (no image)
Simon Wilson
19 Ratings
  1. Featured Review
    Helpful (1)

    "A growing business with lots of energy"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Business Manager in Halesowen, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Games full-time for more than a year

    Pros

    Fast and agile approach to business growth, lots of opportunities to grow as an individual too, hardwork and contribution is always recognised and rewarded, you don't need to spend time to constantly navigate around corporate and bureaucratic roadblocks, working at Intouch Games has been a very rewarding experience for me, on top of that the business really looks after its employees, there is a good pension programme, free canteen with lots of fresh food to choose from, and an on site gym that's free of charge with a good selection of equipment and shower facilities. Casual dress code and flexible working hours, there is also a good work/life balance with fun activities that happen through out the work days and monthly beer on the boss events.

    Cons

    Limited parking space available on site

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  2. "Best Company I’ve Worked For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Willenhall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Games full-time

    Pros

    Too many to list right now

    Cons

    A bit far from where I live. (I’ve asked them to move closer but they’re not up for it)


  3. "a lot of room for learning and self improvements"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Games full-time

    Pros

    Joined this company last year and I really like it here, robust working team members and there are a lot of room for learning and self improvements

    Cons

    Nothing much to complain really

  4. Helpful (8)

    "Nice people and working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Games full-time

    Pros

    Really nice bunch of ppl in the call center, lovely office space, free food, free gym, good leaders.

    Cons

    Nature of the job means speaking to some angry customers.

  5. Helpful (5)

    "Immoral"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Games part-time for more than a year

    Pros

    Bad practice to rip customers off and tell lies in order not to pay out

    Cons

    Colourful office gym nice food

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  6. COVID-19
    Helpful (8)

    "Can't speak for the call centre, but for the development side:"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Producer in Halesowen, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Intouch Games full-time for more than 3 years

    Pros

    Comparatively good salaries for software testers, with full time non contract work. Good atmosphere for the bottom line. On site free gym. Free cafeteria. Developers have a relatively easy job as all the heavy lifting is done via the bespoke game engine. Test leads and game development leads are nice, and genuinely care for their team. Very little "crunch" you are hardly ever asked to do overtime.

    Cons

    I'm not going to go into the ethics of working at an online casino, that's up to you to ponder. A company that still doesn't understand its own success and is too scared to change anything due to fear of messing up a good thing. The only change accepted is what is forced upon them via app store requirements or changing legal requirements - that they will strive to meet the bare minimum of. Doubled by the fact they have a weirdly buddied connection with their own external auditors. There is no passion for the slot games that are created, aside from a select people few in design and art. This is likely because they haven't learned the secret to most of their slot games success yet. Either the games came out at the right time, or a good jackpot and initial bonus was tied to it. (This is true for most online casinos, not specifically inTouch.) Ultimately it's shovelware. Doesn't matter if it's gold or dirt, if you put a good bonus on it people will play it. This contributes to killing the motivation to make a "good" game. For aspiring game programmers, this job might be good to fill out initial work experience on your CV, but not much else. After working for a year you will become a master of an engine that nobody else uses, in a programming language primarilly used for web development. For backend developers, you will get little to no initial training on a server that is full of convoluted legacy code. Leadership on the backend side is terrible, mostly attempting to lead through fear or stress. I have spoken to multiple server side developers who are constantly scared for their jobs even after working in the same role for over a year. For Artists, you are probably just happy to get paid salary work where you get to draw. There is little stress from what I have noticed, leads are managers in this area are mostly nice, although you do of course have deadlines to meet and you will likely get bored for drawing bold '7's pretty quickly. For Testers, Leads are great, testing is very easy. As with nearly any testing job, it will get tedious pretty quickly. Make sure you are prepared for that. Pay is decent too. For Producers, leads, lower management positions, stay away. The leads and producers do a decent job of keeping this away from the bottom line, but here is the truth. The managers have no idea what they are doing, and you can't blame them. Near all of them were hired internally and have no experience in managing a team, a project, or anything else. The production department has no voice and therefore no power to improve anything, or proper experience and knowledge in doing so. Testing, Development and Server departments are at a constant civil war, blaming each other for even the smallest error instead of working towards the same goal they all inevitably share. The studio in Romania works under entirely differing timelines and rules. The CEO is about as charismatic as a sack of potatoes, unable to motivate a poptart out of the toaster. (Although I wouldn't say that to his face. He's quite scary.)

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  7. COVID-19
    Helpful (11)

    "Great experience so far"

    5.0
    Current Employee - Customer Services 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Games full-time for less than a year

    Pros

    - Have never been made to feel so welcome in a job before. - The recruitment process, first day induction, and training period really set a positive tone which I hope will continue! - Excellent camaraderie within my team. Approachable leads who are patient. - Free canteen and gym (both currently closed due to COVID) - Fun monthly events that are also free (I attended one social before lockdown and look forward to more) - A big focus on charity - Casual dress code

    Cons

    - Breaks are quite rigid - You have to work late shifts every few weeks

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  8. "Good environment, great manager but salary and location not the best"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Birmingham, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Intouch Games full-time

    Pros

    Good environment and manager in my team is the best, allow you to think innovative and encourage you to try different methods to improve the team efficiency.

    Cons

    The location is only accessible by bus and car. Salary is lower than average company around.

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  9. COVID-19
    Helpful (4)

    "Great compay to work & learn from"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Stourbridge, England
    Recommends
    Positive Outlook

    I have been working at Intouch Games full-time for more than 5 years

    Pros

    Amazing company to work for, I been working here over 5 years. Learnt so much, had so much exposer to new projects & topics that I had never experienced before. If you want to learn the whole aspect of software engineering this is a great company to work for as you are exposed to the whole cycle, from initial concept right through to launch & then being able to see the success or failure of the product. I never got to see this at previous companies & its gives an amazing insight & helps you to think better when developing a product. Great free facilities. Been fantastic dealing with Covid, worked from home when I wanted but also been able to come in & they have spent a lot of effort to make the office safe. CEO & CTO are very obliging & always ready to help. I personally had direct involvement with both and can the experience was very good & both passed on good knowledge & experience that they have to me.

    Cons

    Business grew a little too quick & some poor hires were made, ended up employing a few very strange people who thank fully no longer work there.

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  10. Helpful (20)

    "Accept a job here only as your last resort."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Games full-time for more than a year

    Pros

    - There is a very close knit sense of family within the teams. People are always willing to lend a hand wherever needed and communication is always easy amongst the denizens working at the company. - The office offers a decent gym and most of the monthly events are enjoyable to a point. As mentioned before, the people are the highlight of this company. This is unfortunately greatly overshadowed due to how poorly they are treated.

    Cons

    Where to start? - Any sort of appreciation or acknowledgement for hard work or going the extra mile is entirely surface level. You'll get a "thank you" and "keep up the good work" with nothing else to show for it. - Your pay will start low and will remain low. The company pays well below the national average for many of its job postings. When prompting for a raise in your salary to get within range of that average you will simply be met with "we pay for the area". I joined below the bracket for my job title and with every promotion, I remained below the salary bracket for that title. - From reading through the other reviews and hearing horror stories from other ex-employees, it bears a striking similarity to turning around and watching a sinking ship. - While there is much more to say and many more cons I have, luckily, not had to deal with the inhumane treatment of the staff during the lock-down. I gladly wash my hands of this company and wish you all the worst.

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