Intradiem Reviews

4.2

78% would recommend to a friend

(81 total reviews)
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Matt McConnell

90% approve of CEO

82% positive business outlook

Intradiem has an employee rating of 4.2 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Intradiem employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews
2.0
7 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Fully remote work, flexible hours and travel opportunities at least once a year depending on role. The CEO is a charismatic visionary and a genuinely caring good listener. The business and product are unique in the contact centre industry. It feels like the company "dreams big" and is working towards an ambitious vision.

Cons

Think twice before joining. Charisma and nepotism are often valued more than competence during the hiring process. During my time, this led to more than one colleague being quietly made redundant (or fired, I was never quite sure), whilst others struggled with their role so much they constantly had to reach out for help to complete basic tasks in their main job. There are also sadly a few pockets of toxic culture, depending on your department/team. This is the only company I have worked at where I ever felt singled out and bullied by a senior manager. When a project goes badly, I saw a lot of "blame game", and not a lot of root cause analysis.

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Intradiem Response
2y
We are sorry that you feel this way about your time here at Intradiem. We work very hard during the hiring process to make sure we are hiring a team that not only has the right talent and skills, but that will fit in culturally as well. Indeed, we don’t always get it right – and sometimes we need to make changes when we do not get it right. If you honestly ever felt “bullied,” I wish you would have immediately notified HR or another member of the senior team, as that type of behavior has never been, nor ever will be, tolerated at Intradiem. Please feel free to reach out to any member of the People Team directly if you would like to discuss this more.
1.0
24 Apr 2017

All that glitters isn't gold....

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

company-wide community service projects the majority of the employees are incredibly kind-hearted the CEO, Matt McConnell, has a great heart and the best intentions but hires friends to the detriment of the company

Cons

Before I started I was so excited by what I was "sold" during the interview process: a chance to make a difference, unlimited PTO, 5 paid community service days and cool technology. What was there not to love? All that glitters isn't gold. Intradiem is a company that uses a "servant's heart" to hide internal favortism, nepotism, minimal appreciation for employees, passive aggressive leadership, and a faulty product. There have been several times where either myself or co-workers have gone to seek medical treatment only to be told that our medical/dental/vision benefits were inactive and we either had to pay out of pocket and then be reimbursed or cancel the appointment until Intradiem could straighten out the insurance discrepancies. It often feels as though leadership has no idea what they're doing and are constantly throwing stuff to the fan to see what sticks, they're also notorious for taking ideas from their team only to steal all the credit. The new President/COO is unapproachable, rather egotistical, demeaning and practices regular nepotism. He's hired so many friends (some qualified, some not so much) that it's become a running joke in the office that "he has a friend to replace all of us" The VP, HR is not knowledgeable about HR policies and procedures and everyone in the office seems to know it with the exception of his managers. He has mishandled several serious HR issues and regularly broadcasts confidential employee information loudly throughout the office. I've overheard him talk about everything from salaries to employee medical information to letting someone go with his office door open. Going to HR has always been a safe place in any other company I've been in. I don't waste my time here because I don't want the entire company to know my private information and I don't trust that he knows what he's doing or that the issue will be handled properly. If I had an HR issue, I sadly had no one internally to turn to. They do not promote from within nor do they develop their employees for the next step in their career; there is minimal growth opportunity. Only join the company if you're unemployed or really need the money. Other than that, hold out for a better opportunity.

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Intradiem Response
9y
As part of the management team, I feel I have a duty to respond to you. First, I am sorry that your situation put you in a position you didn’t feel you were able to discuss your issues with anyone on the management team. While from your post it was unclear if you are a current or past employee , it would have been beneficial to all if you would or had come forward and shared your concerns. Open conversation is the only way to get to the truth and ultimately make Intradiem a better company. I would have hoped that there was a manager, at some level, that you could have confided in to reduce the stress you were feeling. Second, we try, whenever possible to promote from within. In the past year, we have promoted 4 developers from senior developers to team managers. We have also promoted folks within our PMO group as well. Many times, as a rapidly growing technology company, urgency drives you to hire for the skill set needed and does not provide you the opportunity to wait until someone is ready to move into a new role. Third, related to medical treatment that you said was turned down. As you and all our employees know, we are in a PEO relationship with a third party that both negotiates our policies and pays the premiums. They did indeed miss a payment, which did cause stress to some of our employees. However, once we found out about it, it was corrected immediately. Further, as everyone in the company is aware, we are moving to a direct relationship with a more traditional health insurance program, which will alleviate these issues going forward. Lastly, regarding the personality differences you have stated regarding the President & COO and the VP, HR, I can only comment that both have been open to any and all constructive criticism related to their jobs.
3.0
7 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Defined market, practical solution, Some F1000 customers.

Cons

Technology likely to be leapfrogged by partners/competitors in less than 18 months, limited addressable market. Myopic, clueless marketing team and stifled product development teams.

Viewing 1 - 3 of 81 Reviews

Glassdoor has 95 Intradiem reviews submitted anonymously by Intradiem employees. Read employee reviews and ratings on Glassdoor to decide if Intradiem is right for you.