Prison block video & audio recording ALL over the place. Yes, every angle of your call center too.
Micromanagement to the extreme you will get one directive from a supervisor and another that is 180 deg out of phase from a manager. Ask the Director on how to best resolve and get told “figure it out for yourself”
ANY job that is not accounting or sales is a HELPDESK JOB DO NOT LET THEM FOOL YOU, NO MATTER THE PAY GRADE.
HIGH TURNOVER RATE - seems weekly at times
You will be made to charge customers billable hours for things that should NOT BE billable (yes, that is subjective, but you understand)
You WILL account for 95% of your time or be pressured to lie about it (of course they never said lie but you got the point after being told) Even if you have worked in a time-tracked environment for project billing this will seem excessive.
If you don’t have anxiety or can’t handle anxiety don’t work here. I am not even joking. From the second day of working here I noticed employees were constantly concerned about getting fired. It was oppressive.
The home brew “CRM” (ticketing systems) is awful, but shut up and nod and tell everyone how nice it is.
There is a photographer that comes in weekly to monthly, to take PR pictures of employees. You had BETTER allow them to use your pictures or suffer being removed from the cool kids club. Those not a part of the club lose their jobs QUICKLY.
