Deceptive Bonus Promises: The company falsely claimed employees would be eligible for a 20% bonus if KPIs were met. Even after hitting those goals, management refused to honor the promise and insulted employees for requesting what was earned.
Lack of Leadership & Oversight: There was minimal control from upper management, leading to frequent interdepartmental interference and a lack of clear direction.
Conflicting Business Strategies: The web manager frequently pushed aggressive discounting on luxury products, undermining the brand’s premium positioning and causing internal conflicts.
Toxic Work Culture: The dismissive and condescending attitude from leadership towards employees fostered a demotivating and frustrating work environment.